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what is happening to my tournament scoring and are there any fixes
Hi everyone đ
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero đ€).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted đ
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If youâre not seeing your stars count yet, donât worry, youâll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once youâve reached the new episode. Let me know if this is not the case so I can report back đ
Hello @soyonsfous đ€ A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-chargeâs post belowđ
Please be patient till the issue was resolved by the game team!
Thank you for understandingđđŒ
Weâre aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand whatâs causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and weâll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. Weâll keep this thread updated as soon as thereâs more news đ
Any updates on the star tournament glitch? It's been 2+ weeks and still not working. An update would be helpful. Thanks
It is now 2 days into the tournament and nothing has changed. You say keep playing and for what we don't get credit we lose our games and if you buy more lives and weapons you get the money and we get nothing.
Hi - it's November 15th and for the second week in a row the star tournament is still not working. Is there any news on when we can expect to have this fixed? Lots of us spend time and money to play this game. I hope it's a priority. Please post updates when available. Thank you!
I am also having trouble with Star Tournament scores not adding up. I have tried on my laptop, table and cell phone and none work
Hey there @Helena_Tai . Hope you're doing well.
Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:
Our team's available 24/7. Thanks in advance and have a great day! đ
Still not fixed
cannot earn star
it always keep at zero
It's been reported by many players. The star tournament is broken this week. I guess the "fix" is to wait for the next one.
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Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the Game Team. Which Challenges are you play?
I completely agree. Stuck in this "tournament" more than once a week is bad enough but now wins are not even tallying. And there's no way to contact anyone who can give a decent explanation. I guess it's time to find something else
I have the same issue! Completed roughly 10 tournament levels for no stars. Tournament ladder updates from -5 to 0 each time.
yes I have a similar problem I won several levels in Star Tournament but it keeps showing zero , also I paid gold coins to achieve wining , please fix
I have the same issues. Stars earned are counted as negative. Score always 0.
jâai le mĂȘme problĂšme je commence toujours Ă -5 Ă©toiles
I have the same issue !
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
bonjour,
Depuis le lancement du tournoi des étoiles, les étoiles gagnées ne se comptabilisent pas.
Merci
since star tournament started this week leaderboard is frozen and every time I start with -5 points. I restarted the game many times but the problem did not fix.
update this morning. Some have added to their scores. Despite a few wins. Mine still goes from -6 to 0 on the graphic
Not working on cell either
HHaving Same issue not adding my wins
This is a known issue for a lot of others this week. It appears the event is broken. I would suggest you don't spend any money. Spending money just to play the start tournament is just crazy.
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My score counter in star tournament is not advancing on my laptop or tablet. It is working on my cell phone. Please fix this problem.
Hi Lissa and welcome to the Community.
I am sorry to hear that your Star tournament counter is not advancing on your laptop and tablet.
Could you please ensure that you have the latest version of the game installed in both devices? Please try to restart them as well.
In case you play through Facebook on a laptop, please also try playing through a different browser.
Have a sweet day!
I'm having the same issue. Everything is current?
Thank you for reporting that you are facing the same issue. I have forwarded these reports to our team so they can investigate further on the issue.
Thanks again!
When I win levels, it starts with the number of stars(6) and counts backwards to 0 every time so I have no score, never advance. Some kind of glitch I'm guessing, but annoying just the same!
I have the same problem. I've won several games but each time I win 6 stars, the counter starts at -6 and I end up at 0. Happens on both iPad and iPhone
There seems to be a glitch with this event. In Support there is this answer:
Same issue!
Star Tournament is not scoring points. Love this game, but getting so frustrating!!! Playing on a PC through facebook and I have followed all the instructions you have recommended to no avail.. You say the tournament is just a way to fill in time until the new levels are released, but one could still receive points to reach the top and get SOMETHING out of it. Why doesn't King work on problems like this? Guess I'll go to FB and get help getting a refund on my $100 to continue playing this game. It's been successful before.
I start with -6 and move up to zero.
I screen recorded the video of it as I couldnât believe it happened. I thought it happened at the end of last week too but I wasnât sure as I had a pretty high score
3 levels won. 0 stars. Weird
sorry if my reply was redundant. I didnât see the previous replies. Canât get used to this new forum!
Thank you for the feedback.Please reach out to our Player Support Team in order to report it!Â
It's not redundant at all!. I think anyone posting here adds to the thread as it shows how many players are affected!
It's interesting to note that the leaders on your screenshots seem to not be affected by this glitch @Boybinary and @3family .
It makes me wonder how real they are.
There's no way to get a request to the help team!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĂ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĂ©m perdi o Super Brigadeiro. GostariaâŠ
I am not receiving my rewards
How to establish free bars and other
Bir sĂŒrĂŒ gĂŒĂ§lendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiĆ buna bir çözĂŒm yolu bulun
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donât, here's a quick explanation: đ Video ads are not a permanent feature in the game. Like other special features, they can come and go. TheyâreâŠ
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isnât updating Episode Race counter isnât advancing Game progress resets to level 19,686 after closing and reopening the game Sync issuesâŠ
Welcome to the Community đ If youâre having trouble with your game, whether itâs missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center đ Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toâŠ
