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what is happening to my tournament scoring and are there any fixes
Hi everyone š
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero š¤).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted š
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If youāre not seeing your stars count yet, donāt worry, youāll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once youāve reached the new episode. Let me know if this is not the case so I can report back š
Hello @soyonsfous š¤ A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-chargeās post belowš
Please be patient till the issue was resolved by the game team!
Thank you for understandingšš¼
Weāre aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand whatās causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and weāll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. Weāll keep this thread updated as soon as thereās more news š
Any updates on the star tournament glitch? It's been 2+ weeks and still not working. An update would be helpful. Thanks
It is now 2 days into the tournament and nothing has changed. You say keep playing and for what we don't get credit we lose our games and if you buy more lives and weapons you get the money and we get nothing.
Hi - it's November 15th and for the second week in a row the star tournament is still not working. Is there any news on when we can expect to have this fixed? Lots of us spend time and money to play this game. I hope it's a priority. Please post updates when available. Thank you!
I am also having trouble with Star Tournament scores not adding up. I have tried on my laptop, table and cell phone and none work
Hey there @Helena_Tai . Hope you're doing well.
Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:
Our team's available 24/7. Thanks in advance and have a great day! š
Still not fixed
cannot earn star
it always keep at zero
It's been reported by many players. The star tournament is broken this week. I guess the "fix" is to wait for the next one.
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Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the Game Team. Which Challenges are you play?
I completely agree. Stuck in this "tournament" more than once a week is bad enough but now wins are not even tallying. And there's no way to contact anyone who can give a decent explanation. I guess it's time to find something else
I have the same issue! Completed roughly 10 tournament levels for no stars. Tournament ladder updates from -5 to 0 each time.
yes I have a similar problem I won several levels in Star Tournament but it keeps showing zero , also I paid gold coins to achieve wining , please fix
I have the same issues. Stars earned are counted as negative. Score always 0.
jāai le mĆŖme problĆØme je commence toujours Ć -5 Ć©toiles
I have the same issue !
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to ourĀ Player Support TeamĀ hereĀ and tell yourĀ Game IDĀ there.
bonjour,
Depuis le lancement du tournoi des Ʃtoiles, les Ʃtoiles gagnƩes ne se comptabilisent pas.
Merci
since star tournament started this week leaderboard is frozen and every time I start with -5 points. I restarted the game many times but the problem did not fix.
update this morning. Some have added to their scores. Despite a few wins. Mine still goes from -6 to 0 on the graphic
Not working on cell either
HHaving Same issue not adding my wins
This is a known issue for a lot of others this week. It appears the event is broken. I would suggest you don't spend any money. Spending money just to play the start tournament is just crazy.
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agree with above, very annoying! Why is the Star tournament not allowing my stars to be registered, I see a lot of players on zero but some anotherās are being logged. King get quite a lot of money from me so I would expect the systems to work!
I'll be reaching the end of the map soon. Let's hope the next Star Tournament won't bug out like the last one.
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Star tournament not recognizing wins, reverts back to 0
Hello, every week i finish the new level and i participate to the star tournament but for the last 2 weeks every time i finish a level instead of adding 6 starts to my star total it goes -6 to zeroā¦ I make 5 level and still at zero? I try my candy crush on safari and chrome to see if it was different but noā¦ Impossible to add stars :( Is there a solution?
Still not fixed after 5 days it seems to work for those that won a level before it broke bad enough that star doesn't count for leader board or season pass sad that they punish those that have played for a long
Having the same problem.
Boa noite! Gostaria de mostrar minha insatisfaĆ§Ć£o com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĆ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĆ©m perdi o Super Brigadeiro. Gostariaā¦
I am not receiving my rewards
How to establish free bars and other
Bir sĆ¼rĆ¼ gĆ¼Ć§lendirici envanter vardı telefonum kapanıp aƧıldıktan sonra hepsi hesabımdan silinmiÅ buna bir ƧƶzĆ¼m yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
