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Program the game to recognize the difference between actually failing a level and having to switch to a different task on the phone and the game deciding to reboot. Game crashes should not sacrifice win streaks or super candy bombs.
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@Charleyfarley And you're making this post from a regular browser?
Or are you trying to make a post through the game?
Sorry for the many questions - but we need to be able to reproduce the problem for us to be able to report it properly.
@LoFiGummy no, just ‘Draft last saved a few seconds ago’ as per my screenshot
Hey there @Charleyfarley and once you press the green "Post" button - do you not get any type of error messages?
Ty @LoFiGummy
I have already included a screenshot of the intended post (see post ‘Hello @QueenB @MountainMom’ dated Nov 29th. The Discussions was Discussion as was Category
Hey there @Charleyfarley, are you able to send a screenshot of how it looks like when you're trying to make a post but is unable to?
It could be a number of things but it's hard to tell with the current information, for example:
It can also help us in identifying the web browser that you're using to see if it can be related to that as well.
Hi @Charleyfarley, I got your tag. Thanks for the details about your device. I'll see if @QueenB or our game experts have more suggestions.
ty @MountainMom
I tried your suggestions but still unable to post - it just saves it as a draft.
My device is an iPhone 7 Plus iOS 15.8.5
The posting issue has only started recently.
Btw, I didn’t get your tagged email, did you receive mine ?
Thanks For responding @Charleyfarley. My final suggestion is to copy your content and paste it into a "new" discussion and see if you can post it. If you can't post the new discussion, delete your old draft while you still have the content copied, and try again. If this doesn't work, repeat our standard troubleshooting steps. I will share this new issue with @QueenB. She will be back soon and will appreciate knowing your type of device and platform.
Ty @MountainMom
I don’t think you can leave ‘category’ blank and the only options are ‘discussions’ (default), ‘off-topic’ and ‘level help and tips’. I left it as ‘discussion’ because the other two didn’t seem appropriate.
I have been using the same device to play for the last 5 years so unlikely that this is the problem.
Possibly unrelated but I’m not receiving the tag emails either.
Hello @Charleyfarley. Thank you for sharing this issue with us, and be assured that we are not bothered by your "hijacking." It was a clever workaround!
King's development team is aware that players are unhappy with events, such as the Star Tournament that require "new levels" only. Unfortunately, this is unlikely to change in the near future. Community managers continue to monitor this feedback from players and share it with King's development team.
Regarding the "draft" function in this Community, I share your frustration. I assume you have already tried our standard troubleshooting steps to ensure the issue is not related to your device. Did you notice the new drop-down menus near the top of your new discussion? Were all fields prepopulated?…or was the "Category" field empty, thereby requiring you to select the "Discussion" category? Were you in the CCS game forum when you retrieved your draft?
The "draft" issues might be an intended consequence of ongoing efforts to improve the new layout. You can be assured that our Community Managers will work with this site's development team to resolve all issues with the "draft" functionality, but theys might not be resolved during the weekend.
Try this thread I've just created as it may draw attention better:
Hello @QueenB @MountainMom apologies for hijacking this thread but I haven’t had any response to my emails from support. I’m unable to post a new discussion - it just ‘saves as a draft’ and my discussion isn’t posted.
Hi there 👋
Thanks for sharing this! I get why you'd want the game to tell the difference between actually failing a level and the app crashing or switching tasks. Losing a win streak or a Super Candy Bomb because of something outside your control feels rough.
Just so you know, the streak system is tied directly to finishing a level, so anything that interrupts the app like crashes, forced restarts, switching to another task at the wrong moment will unfortunately breaks the chain. I’m not saying that’s ideal, just explaining how it currently works.
I’m passing your feedback along because you’re absolutely right that crashes and technical issues shouldn’t count the same as a real loss.
Thanks again for taking the time to write this, hearing how things land for players helps us push for improvements 💪
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