Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Maybe you want post your comment here @Charleyfarley so that @QueenB will see your post. It might get lost in the thread you posted it.
Sign in or register to leave a comment and join the conversation.
@MountainMom ty
‘Allow Automated Community Emails’ is already set on
Hi @Charleyfarley,
To check/edit your navigation preferences:
Personally, I don't want to receive any notifications by email, but I choose to get all other notifications in the Community.
Let's see if this helps!
@MountainMom No, I didn’t get an email from your latest response.
Can you guide me to the profile ‘notifications’ so I can check ? Again, I can’t see this being the problem as I have been receiving the emails up until recently.
Hey @Charleyfarley, is your tagging working now?
Thanks @MountainMom
I checked my profile and my email address was awaiting confirmation - I have now confirmed it.
If this is the reason I’m not receiving tagged emails, I would be surprised as I was receiving them up until recently.
If you respond, tagging me, we’ll soon find out 🙂
TThanks @Charleyfarley for sending your User ID. Since your issues are related to the Community, we will need to wait for @QueenB to return. You did not get a response from Player Support because they do not handle Community-related issues. We will continue to work for a resolution to all of your issues.
I trust that you have already reviewed the settings in your profile regarding "notifications" and continue to use our standard troubleshooting tips.
@MountainMom 3378922157
I’m also not receiving tagged emails
Hi @Charleyfarley, I am sorry that your comments are getting lost. I have sent a reminder to our team about your ongoing issue of not being able to start a new discussion. It might be helpful if you would provide your User ID in a reply to this message.
Sorry yet again to hijack this post but I can’t post a new discussion so I have no choice @QueenB
@MountainMom - you asked for details of my phone, which I provided , but have heard nothing back since
I’ve been unable to post a new msg for months now.
@LoFiGummy I’m trying to post a new discussion from a regular browser
@Charleyfarley And you're making this post from a regular browser?
Or are you trying to make a post through the game?
Sorry for the many questions - but we need to be able to reproduce the problem for us to be able to report it properly.
@LoFiGummy no, just ‘Draft last saved a few seconds ago’ as per my screenshot
Hey there @Charleyfarley and once you press the green "Post" button - do you not get any type of error messages?
Ty @LoFiGummy
I have already included a screenshot of the intended post (see post ‘Hello @QueenB @MountainMom’ dated Nov 29th. The Discussions was Discussion as was Category
Hey there @Charleyfarley, are you able to send a screenshot of how it looks like when you're trying to make a post but is unable to?
It could be a number of things but it's hard to tell with the current information, for example:
It can also help us in identifying the web browser that you're using to see if it can be related to that as well.
Hi @Charleyfarley, I got your tag. Thanks for the details about your device. I'll see if @QueenB or our game experts have more suggestions.
ty @MountainMom
I tried your suggestions but still unable to post - it just saves it as a draft.
My device is an iPhone 7 Plus iOS 15.8.5
The posting issue has only started recently.
Btw, I didn’t get your tagged email, did you receive mine ?
Thanks For responding @Charleyfarley. My final suggestion is to copy your content and paste it into a "new" discussion and see if you can post it. If you can't post the new discussion, delete your old draft while you still have the content copied, and try again. If this doesn't work, repeat our standard troubleshooting steps. I will share this new issue with @QueenB. She will be back soon and will appreciate knowing your type of device and platform.
ty @christinewupp @QueenB
Yes, I had to hijack another thread as I was (and am still) unable to post a new discussion.
Ty @MountainMom
I don’t think you can leave ‘category’ blank and the only options are ‘discussions’ (default), ‘off-topic’ and ‘level help and tips’. I left it as ‘discussion’ because the other two didn’t seem appropriate.
I have been using the same device to play for the last 5 years so unlikely that this is the problem.
Possibly unrelated but I’m not receiving the tag emails either.
