Locked levels - Frozen candies

Amaka · May 2019

Please how do I unlock my bomb and other things. I can't seem to use them. Seems like they've been frozen. I've also lost some levels. How can I recover them?

_Elsa_ · May 2019

Hi @Amaka, thank you for posting in the community. Are you saying that the boosters before you start a level are not available? I am going to ask you to try some troubleshooting to see if that works. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Let me know if it cleared up the blocked boosters. Also let me know if you progress comes back. If it doesn't work then please let me know so that I can offer you further direction.

Locked levels - Frozen candies

Answers

Categories