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Help!
yoopernurse
Posts: 6
Level 2
in Support
I’ve debated on a new phone, afraid I’d lose all my lives and boosters and finally had to do it and it happened- I lost over 1,000 lives and multiple boosters I’d built up. I’m over level 4100 so this is a huge blow to me. Can anyone help me please get at least some of these back ????? Thank you
Best Answer
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Hi @yoopernurse @odibeze @dsmazyck and welcome to our adorable Community 😊 I am sorry you are having these issues. I will give my best to provide you with some help.
@yoopernurse The boosters and lives we collect are stored on our device's memory. This way we can reach them even if we are offline. Unfortunately, this means that if we change the device or reinstall the game we will lose all the boosters, as well as lives. Only gold bars are stored on King's servers and you won't lose them unless you purchase something. Therefore, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips from r safeguarding your boosters.
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
There is no much I can do from here. I will elevate this to our Community Moderator and she will look into your account and see what can be done. For this, she will need to have your game ID. If you don't know how to find your game ID, please follow the steps on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
Thank you for your understanding. Have a wonderful day 🤗
Answers
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Hi @yoopernurse @odibeze @dsmazyck and welcome to our adorable Community 😊 I am sorry you are having these issues. I will give my best to provide you with some help.
@yoopernurse The boosters and lives we collect are stored on our device's memory. This way we can reach them even if we are offline. Unfortunately, this means that if we change the device or reinstall the game we will lose all the boosters, as well as lives. Only gold bars are stored on King's servers and you won't lose them unless you purchase something. Therefore, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips from r safeguarding your boosters.
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
There is no much I can do from here. I will elevate this to our Community Moderator and she will look into your account and see what can be done. For this, she will need to have your game ID. If you don't know how to find your game ID, please follow the steps on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
Thank you for your understanding. Have a wonderful day 🤗 -
@dsmazyck Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase
I hope this will help you. Let me know if you need assistance. -
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