Help!

Hi @yoopernurse @odibeze @dsmazyck and welcome to our adorable Community 😊 I am sorry you are having these issues. I will give my best to provide you with some help.

@yoopernurse The boosters and lives we collect are stored on our device's memory. This way we can reach them even if we are offline. Unfortunately, this means that if we change the device or reinstall the game we will lose all the boosters, as well as lives. Only gold bars are stored on King's servers and you won't lose them unless you purchase something. Therefore, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips from r safeguarding your boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters

There is no much I can do from here. I will elevate this to our Community Moderator and she will look into your account and see what can be done. For this, she will need to have your game ID. If you don't know how to find your game ID, please follow the steps on the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Thank you for your understanding. Have a wonderful day 🤗

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Jelly_Jenny

Hi @yoopernurse

Boosters and lives can be reset due to several reasons - as they are items saved locally in your device, they can be reset when your device clears some memory. You will find more details about safeguarding your boosters here.

For gifted boosters and lives we recommend using them as you go instead of stocking piling, in this way you will make sure you'll get the most use out of these items. As all of the items were earned I can't add them back but I did add a small booster package to your game to help you get started again.

@firebombmarkus my ID is 1595114614. Thank you.

@yoopernurse You can post it here, don't worry 😉

@firebombmarkus where do I submit my cc id? Is it safe to post here? Many thanks

firebombmarkus—to whom do I submit my cc ID, not sure if it’s safe to post here. Thank you

@dsmazyck Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance.

@Odibeze You shouldn't lose your gold bars unless you purchased something. Can you please tell me which device and OS are you using for playing this game?

dsmazyck

I have purchased several differentiation bundle 2 in app purchases and I didn’t receive the boosters of any (at least 3). Please advise!

Don't know what happened.
Please I need them back

Just wanted you to know that I have lost all my gold bars.

Thanks

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Just wanted you to know that I have lost all my gold bars.

Thanks

Don't know what happened.
Please I need them back

dsmazyck

I have purchased several differentiation bundle 2 in app purchases and I didn’t receive the boosters of any (at least 3). Please advise!

@Odibeze You shouldn't lose your gold bars unless you purchased something. Can you please tell me which device and OS are you using for playing this game?

firebombmarkus—to whom do I submit my cc ID, not sure if it’s safe to post here. Thank you

@firebombmarkus where do I submit my cc id? Is it safe to post here? Many thanks

@yoopernurse You can post it here, don't worry 😉