Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Please let me know if this works for you. I think it might just be a phone thing but I will keep my eyes open here to see if anyone else is reporting it. Are you playing through Facebook or the Kingdom? Maybe switch to the one that you don't usually use to see if that resolves the problem.
I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.