What I can do for you is to tag QueenMia, a Community Manager, to come here to read your message. I know that they usually want a print screen as proof but maybe she can offer you some help.
@maxplaylax, I am deeply sorry that you've had to wait so long before getting any responses from us. I will credit Gold bars on your account as compensation for the missing prize - Well done on winning by the way!
However, I was unable to find your account so I will need you to provide your game ID please - Check here how to find it if you need help.
Thanks a lot! And again, sorry for the late response.
I am having a new issue!!!!! My game has crashed alllllllll day! YES I HAVE DONE EVERYTHING.... rebooted, reloaded, made sure I have space, please don't answer me with any simple suggestions... I know the simple fixes... I have lost probably 40 lives... I have lost SO MANY BOOSTERS. I have lost at least 30 things from my inventory. I have lost all my bonuses. PLEASE HELP. Or compensate!!!!! It seems to be better now, but there was a definite problem with the app!!!!!