Windows 10 Candy Crush app display issue

avicaavica Posts: 9
Hi

in the last few days something happened to the app in windows 10
the display it's cut top and bottom with black strips
see screenshot attached
does anyone else encounter with this issue?

Prev1

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 6,985 Superstar
    Hello @avica
    We would like to welcome you to the king community. Thank you so much for being willing to joining πŸ™

    Check your update here https://www.microsoft.com/store/productId/9NBLGGH18846
    If already updated, Please let me know 😊 I will ask you to check some troubleshooting. 
    😊 Please fill the survey here πŸ˜‰



  • avicaavica Posts: 9
    Hi @Sukanta_Biswas

    I already uninstalled and downloaded again the app from Microsoft store but got the same result
    it suddenly happened 3 days ago
  • mercerikmercerik Posts: 2,707 Legend
    avica said:
    Hi

    in the last few days something happened to the app in windows 10
    the display it's cut top and bottom with black strips
    see screenshot attached
    does anyone else encounter with this issue?

    @avica

    Hi there! Welcome to the Community!

    I am not sure if we same issue but since after the Windows 10 July 9th Update, my Screen Setting was messed-up. The Black Line at the bottom where the System Tray is with the Date and Time has widened to about an inch upward, making the Screen Smaller. The Windows 10 Candy Crush Saga App was OK but the CCS Facebook App was affected. I checked all the necessary adjustments at the bottom of the Monitor but the Settings were fine. My only option left was doing System Restore but stumbled into a big problem which is what I am trying to fix right now. 

    I certainly hope this this is not what you have because it has ruined my day. Thanks to Windows 10 Update!  It is awful!

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • ScooterpieScooterpie Posts: 286 ✭✭✭✭
    edited July 13
    I have had this happen to both my laptop and desktop on the candy crush windows 10 app. Does not seem to impact playing the game.

    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg

  • mercerikmercerik Posts: 2,707 Legend
    I have had this happen to both my laptop and desktop on the candy crush windows 10 app. Does not seem to impact playing the game.
    @Scooterpie

    Hi there! Not all Computers and Displays have the same Configuration Specification. We have different Video Cards. It didn't affect my Windows 10 CCS App but there could be other Apps or Programs that can suffer because of this Update Incompatibility. I would rather fix it now than wait till the problem is widespread. The one that I notice that is Zoomed-in is the Facebook CCS App. If you play the game inside Facebook, you'll probably realize that the CCS Screen should not be this big. 

    Below is the ScreenShot of the Facebook CCS



    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • ScooterpieScooterpie Posts: 286 ✭✭✭✭
    edited July 14
    @mercerik that sounds like a good plan. I looked at my Facebook CCS  App on Chrome and it looks like your screenshot.  =)

    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg

  • Sukanta_BiswasSukanta_Biswas Posts: 6,985 Superstar
    edited July 16
    Hello @avica ;
    I noticed there was some problem with the new update. Which I did not notice at first. Hope this issue will solve soon.😊
    I hope that you got the right information.
    Have a good day 🌞
    😊 Please fill the survey here πŸ˜‰



  • mercerikmercerik Posts: 2,707 Legend
    edited July 14
    @mercerik that sounds like a good plan. I looked at my Facebook CCS  App on Chrome and it looks like your screenshot.  =)
    @Scooterpie

    I never had problems with Windows 10 since its Initial Release in 2015. With this problem, if you are not used to doing System Restore, do not do it yourself because the July 9th Update is not something you want to mess with. There was a big problem with it not restarting the computer properly after the Restoration was Completed. Instead, it is shutting it down. You will end up resetting Windows 10. You have to call Microsoft Support at (800) 642-7676. Support Call is free and they can remotely assist you with this problem.

    Hope this helps! 

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • ScooterpieScooterpie Posts: 286 ✭✭✭✭
    edited July 16
    @mercerik ;
    @Sukanta_Biswas

    Interesting developement . Today the screen on my computer for the candy crush windows 10 app still had the black borders as shown in @avica picture. I resized my game screen making it shaped more like a smart phone app. The game screen now looks perfect with no black borders. Is King possibly changing the format of the windows 10 CC app?  

    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg

  • Sammie_CampbellSammie_Campbell Posts: 3
    avica said:
    Hi

    in the last few days something happened to the app in windows 10
    the display it's cut top and bottom with black strips
    see screenshot attached
    does anyone else encounter with this issue?

    I'm having the same issue too, but my bars are on the sides. Can still play the game but it's a bit disorienting with it zoomed in so much.
  • ScooterpieScooterpie Posts: 286 ✭✭✭✭
    @Sammie_Campbell

    Try resizing your game screen. Make it narrower and taller like a smart phone screen would look. Put your cursor on a corner or side or end and drag it. 

    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg

  • Sammie_CampbellSammie_Campbell Posts: 3
    @Scooterpie thanks but it just made the black bars wider
  • ScooterpieScooterpie Posts: 286 ✭✭✭✭
    edited July 17
    @Sammie_Campbell  try dragging it in different ways. Drag the way that makes the black bars narrower. The screen is going to look different. A longer, narrower screen but with no black bars. It will more like what the screen on a smart phone does if you play the mobile version.

    The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them. – Sir William Bragg

  • Sukanta_BiswasSukanta_Biswas Posts: 6,985 Superstar
    Hello @Scooterpie @Sammie_Campbell
    Currently, there are three different types of problems in Windows 10 App, in the latest version. 
    1. The Game's map  is bigger than the screen.
    2. Black border on top and bottom, which is incompatible.
    3. Graphics and some of the problems have been seen from others
    The issues have already been reported, and will be resolved soon.
    Keep a little patience πŸ˜ŠπŸ™
    😊 Please fill the survey here πŸ˜‰



  • DeryckDeryck Posts: 163 ✭✭✭

    I reported this when the first iteration appeared. I didn't think it was an issue at the time so posted in General Discussion where few people go I guess. Wish I could move my thread to Support: https://community.king.com/en/candy-crush-saga/discussion/260331/new-cinema-design/p1

    The community mod recently dropped by the thread and confirmed it's a bug being worked on. Since my posting, as of yesterday my game now has the ridiculous zoom-in too. So it seems King is doing something. (making it worse imo..)

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