Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Gold bars gone after phone upgrade

Rosemary_Martin

Trying AGAIN to get a solution. Gold bars disappeared after iPhone upgrade last week. HOW DO I GET THEM BACK? Simple question. Need an answer please, not to be directed to another question post or chat board. Need a cust. care rep to contact me. This is my 10th post!!!!!!No solution. Ridiculous.

Accepted answers

All comments

Hello @Betsy_Jacoby - as my friend @Elsa stated above - if your gold bars were purchased and you still had some that were unused - then your missing gold bars can be restored, but the studio will need your game ID. The link below tells how to find your game ID: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest Then please fill out and submit a contact support form (make sure to include your Game ID) and the studio can check your account and restore any unused gold bars you purchased. https://soporto.king.com/contact

I just upgraded my iPhone. I had over 50 gold bars most purchased. Additionally my daily win board was empty. How do I get my gold bars or my money back.

Hi Rosemary, we hear you and we are trying to respond to you. I need to know if these were purchased gold bars or rewarded gold bars from playing a challenge. If it's a purchase then it needs to be directed to one area. If it's a reward then it needs to go elsewhere so we need further information.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi Rosemary, we hear you and we are trying to respond to you. I need to know if these were purchased gold bars or rewarded gold bars from playing a challenge. If it's a purchase then it needs to be directed to one area. If it's a reward then it needs to go elsewhere so we need further information.

I just upgraded my iPhone. I had over 50 gold bars most purchased. Additionally my daily win board was empty. How do I get my gold bars or my money back.

Hello @Betsy_Jacoby - as my friend @Elsa stated above - if your gold bars were purchased and you still had some that were unused - then your missing gold bars can be restored, but the studio will need your game ID. The link below tells how to find your game ID: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest Then please fill out and submit a contact support form (make sure to include your Game ID) and the studio can check your account and restore any unused gold bars you purchased. https://soporto.king.com/contact

In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Pins are missing
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Minha compra não chegou
Comprei no jogo e não chegou a compra

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…