Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How do I restore my candy crush account after accidentally deleted it?

Lost my account and all levels( 2000++) . When I downloaded again, I had to start from level 1. How do I restore my account. Pls help!

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2638254#Comment_2638254

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored

Please feel free post in new thread since this from 2017. Thank you

thivhu

I lost my account and I don't want to start in level 1

Blanca_108

Hi I’m wondering if you could help me and my mother ! She accidentally deleted her account because she recently got a new phone and all her friends that were in her old account , weren’t on her new new phone . So she attempted to delete the app and tried to redownload it , but instead accidentally deleted her account. Could you please help us !! Her account had near to 5000 + levels !! Help !

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1485509#Comment_1485509

Welcome to the friendly King Community.

You first follow the steps according to the link because I guess your game is connecting to another facebook.

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Let me know if you can't find a solution by following the link above.

Thanks!

Kendy04

Hi, I accidentally logged out of my account and when I logged back in I was back to level one and I'm not sure on which account it was connected to and have tried everything to reconnect. Can you restore my account, please. I was at 700+ levels

Crazy Cat Lad

Hi @angelachang121 and welcome to our Community!

Check the page here for help.

Let me know if you need any further help.

angelachang121

Lost my account and all levels( 2000++) . When I downloaded again, I had to start from level 1. How do I restore my account. Pls help!

Creative_Elsa

So were you not playing through either of them? I am going to give you information to set up a Kingdom account that you can play on your mobile device. It mentions "Apple" in these directions but I think it's the same for all devices. Please follow the steps from here. Once you have the account set up, I am going to ask you to please get your user ID # by following the steps from here.

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

ganmeiwah

Yes i play through Facebook but im not using fb for almost 2 years. And i use mobile to play

Creative_Elsa

Hi @ganmeiwah welcome to our community. Wow you took this off a very old message but I can still help you. Were you playing through Facebook or the Kingdom because they save your progress on their server. Where are you playing the game - computer or mobile? If you haven't played through either one of them then I would suggest that you play through King. I will wait for your response and can then direct you further.

ganmeiwah

Hi, i accidentally deleted my candy crush game. Can you pls restore for me. Cant exactly remember which level but i only remember im at 1500 level above. Pls help me.

Cezdiamond

Thanks @Elsa

Creative_Elsa

Hi @jessaldy, the first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

jessaldy

this happened to me! i don’t think i had an account set up. had 3000 levels. any help?

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Johnny_Ryall

Hello,

Thank you for your post.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

jessaldy

this happened to me! i don’t think i had an account set up. had 3000 levels. any help?

Creative_Elsa

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Cezdiamond

Thanks @Elsa

ganmeiwah

Hi, i accidentally deleted my candy crush game. Can you pls restore for me. Cant exactly remember which level but i only remember im at 1500 level above. Pls help me.

Creative_Elsa

ganmeiwah

Yes i play through Facebook but im not using fb for almost 2 years. And i use mobile to play

Creative_Elsa

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

angelachang121

Lost my account and all levels( 2000++) . When I downloaded again, I had to start from level 1. How do I restore my account. Pls help!

Crazy Cat Lad

Hi @angelachang121 and welcome to our Community!

Check the page here for help.

Let me know if you need any further help.

Kendy04

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1485509#Comment_1485509

Welcome to the friendly King Community.

You first follow the steps according to the link because I guess your game is connecting to another facebook.

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Let me know if you can't find a solution by following the link above.

Thanks!

Blanca_108

thivhu

I lost my account and I don't want to start in level 1

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2638254#Comment_2638254

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored

Please feel free post in new thread since this from 2017. Thank you

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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