New phone

jackelyn · May 2020

I got a new phone and logged in to my candy crush and synced with my Facebook like I have always done and it started me at level one I am furious I have been playing this game for years I have never had to do this to me before on a new device what can I do?

Crazy Cat Lad · May 2020

Hi @jackelyn !

Did you make sure that the game did connect to the same Facebook that you used on the old device?

You have not changed Facebook accounts at any point during the years you have played?

jackelyn · May 2020

Have ever only had 1 Facebook in 12 years and never connected to any Facebook other than my own. I'm so bummed. No way am I starting over. I have been playing since around 2012 and never had this issue. I have been through many a phone in these last 8 years and it's never done this before.