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Won't connect to app store

lissalee
lissalee Posts: 3

Level 1

While I am playing, if I run out of moves, my account will not connect so I can use my gold to get extra moves or spin for extra moves. I even tried uninstalling and reinstalling the game, which then resulted in me losing all my saved boosters 😫. Really annoying, please help. Playing on Google pixel 4 and this has only been a problem since I got this phone a few months ago.

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @Lisalee this is an ongoing issue

    The tech team know of this issue and the cause and are working on it

    How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

    Thanks for your patience!

«13

Answers

  • Yueyue
    Yueyue Posts: 275

    Oh... Is your internet OK?

    Or is your account the culprit?

    Either way, be happy to let us know ;)

  • lissalee
    lissalee Posts: 3

    Level 1

    I am running on data. Internet should not be a problem. I can connect to everything else on every other app.

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308

    Welcome, newcomer; but deleting the game is a no-no if you expected to keep the boosters.

    You've got the same problem other players are experiencing here, so a moderator should give updates on the resolution (whenever that is); stay tuned...

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome @lissalee .

    I am sorry that u r facing this problem. I hope it can be resolved without uninstalling and reinstalling. But if u do so u will lose all ur boosters. So wait for sometimes try to update ur device game with fast internet may be it is solved. Otherwise u have to uninstall and re install.

  • marusa
    marusa Posts: 3

    Level 1

    I can’t connect to the apple store! My spin wheel doesn’t work!

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308
    edited June 2020

    quote:

    I can’t connect to the Apple Store!

    My spin wheel doesn’t work!

    Welcome, newcomer; you don't need the App Store if you've got the current version of the game already downloaded.

    But look a few replies above, the moderator will give any updates in that other thread...

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @Lisalee this is an ongoing issue

    The tech team know of this issue and the cause and are working on it

    How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

    Thanks for your patience!

  • marusa
    marusa Posts: 3

    Level 1

    I have the same problem as lisalee!!

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308

    quote:

    I have the same problem as @lissalee!

    Again, see the replies above; & you must wait...

Hey! Would you like to give us your opinion?