Fantastic Five was stuck at 00:00

cookiemama · June 2020

My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/857053#Comment_857053

The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔

You can contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/857068#Comment_857068

Reply to that email ''Need help'' when you receive a general answer. 😊

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/303224/fantastic-five-is-gone

Welcome back to the Friendly King Community's Candy Crush Saga forum.

Once you log in to the game, you won't find a few events or features in the game, but they return when the game is regular.

Please keep playing the game and let me know after passing a level.

Thank you.

cookiemama · June 2020

I passed several levels and it's still gone. I reinstalled a few days ago. My app is up to date and my device is a newer one. I've tried everything I can think of and it's still gone.

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/857053#Comment_857053

The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔

You can contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.

cookiemama · June 2020

Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.