boosters gone

Jardey · July 2020

I play the game on Facebook, it looks like King has given an update and my boosters, dog en +1 are gone, the wheel and shovel are still in the game. How come I lose half of the boosters (the best boosters) when King gives an update. this has nothing to do with a new device?

kiara_wael · July 2020

https://community.king.com/en/candy-crush-saga/discussion/305162/boosters-gone

Hi @Jardey and Welcome to our Community

The extra spin feature belongs to the test group so we can't say for sure you will always find this feature in your game. Sometimes such features may be missing in the game due to temporary problems and then it returns to the game normally.

Keep playing the game and I hope you get back to this feature soon

Pitty_Kitty · July 2020

@Jardey Hi!

this post might help you recovering your boosters:

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

If you cannot recover your boosters, customer support can offer replacement for any you've purchased but not yet used.

click on "contact us" at the bottom of this page

hope this helps :)

aijaziqbal · July 2020

Hi @Jardey ,

Very warm welcome to u in the community.

Kindly explain a little more which boosters have lost either it was purchased or u won it through the game. Also plz. Try to update ur game application and see if it comes back.

Freddy_ · July 2020

@Jardey If you play via Facebook, Log out of game and clear the cache / history on the internet browser you are using. The restart your device and log back in. See if this solves your issue

Thanks

Crazy Cat Lad · July 2020

Hi @Jardey !

When you play on Facebook, the Boosters are the same no matter which computer or browser you use to login to facebook and play.

Only on the W10 app and mobile devices the Boosters are saved on the device and can be lost after tech issues.

Jardey · July 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/895069#Comment_895069

I won the boosters, and I can not update the game for I am playing directly in facebook, king made an update

Jardey · July 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/895616#Comment_895616

I just cleared the cache and the extra +1 I won was gone, so I think I know what happens, by clearing the catch you loose some of the boosters (dogs and +1) so the answer is no more clearing the catch :)

thanks

Crazy Cat Lad · July 2020

Hi @Jardey !

Clearing the cache on your browser should not cause any loss of Boosters in the game.

Could you post a screen shot of your game so i can see how it all looks like and also your Game ID so I can look into this?

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.

boosters gone

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