What is wrong with level 1951?

barbwin

Something is wrong with level 1951. When a blue bottle is destroyed, the bottle does not always register towards the total. I can destroy all eight bottles, but the total may show 4 out of 8. I have seen this problem pointed out by CrushIn_It on August 18, 2018. Can you please help so I can move forward to future levels?

_Elsa_

Hi @barbwin, I just looked at a video that was created in May 2018 and that was registering.  Let's try some troubleshooting to see if that corrects the problem.  I don't know if you are playing on computer or mobile so I'll give you information on all.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Also please check to make sure that you have the latest version of the game.  It should be 1.128.2.

crustiek

It does not register mostly when you would get 2 blues at time. I also tested it so that it chose blue using the turtle and it did not register either. Have passed level multiple times, but do not get further

_Elsa_

Hi @crustiek, welcome to our community.  I"m not sure what you mean about the Sprinkleshell turtle not registering the correct number of cyan candies.  Are you on this 1951 level?  I haven't seen him in a while so I'm not sure exactly how the count works.  You definitely cleared the level and it's not advancing you?  Please check to see if there are any stars showing for that level because sometimes the avatar might get stuck.