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🥳 Soda 10th Anniversary Season is here!
🏆 Soda Cup is back, with the biggest prize yet!
📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
Soda Candy Crush screen will not rotate (This is intended)!
Answers
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Hello @april577 A Warm Welcome to our friendly King Community
Are you playing on a cell phone OR an iPad? If you are on cell phone,check if the "Rotation" icon/key is turned off!!
If you are on iPad, I am not sure, where to check for the setting... but I am looking at the settings on mine. Once I figure it out, I will write again
If you need reply back, tap on "Type your Comment" box located below. -
iOS 13 iPad 6th gen. no idea where to find version of your game but it’s updated to newest which is when this problem occurred. I’m attaching screen shots of the issue it’s not the worst problem in the world and I can just stop playing but it is a legit issue with your app
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Hi guys
I have the same issue with the screen, since the latest update. I have version 1.154.5 and have also just updated to iPad version 13.3 after this problem started (still exists).
The game loads in landscape and then when coming on to the level screen (last pic on rmpmap’s images), the screen turns portrait (as though I had done so myself) and then if you hold it still, when you go on to the level it returns to landscape until you go back to the screen with the levels on. -
@abbersbolton, welcome to our community and thanks for the details you've provided 👍
@rmpmap, we haven't been able to reproduce this issue so if there is a way for anybody to send us a video recording so we can see what happens, that would be awesome.
Now we don't have an option here to add videos so you can report this Player Support team which you can do by selecting the "Contact Us" button below:Once you have done that, let me know the Ticket# so I can follow up with them and have a look at the video.
Thanks
This discussion has been closed.