After Ad screen goes black - (Collecting details for investigation)!

Kathyrnn

gardengal212 said:

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

Did yours ever get fixed?  I’ve tried complaining, updating, shutting device.  I still have no ads for bonuses

_Elsa_

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vlb

I am trying to get video ads for more moves and boosters to help in my play.  I reinstalled the game after I reached level 2506.  It seemed the game was made almost impossible to move to next level, but I was getting bonus videos.  Now with the reinstall there are no videos.  What's up?

daysgoby

I don't have an x on the screen when the screen goes black and therefore I lose lives and goodies. This has been going on far too long. I did a reset to my phone and still the same problems. Thanks in advance for trying to fix this issue.

mistymiss11

Hello, mine is having a black screen too after watching an ad. Can u fix it? Thanks

RhondaBoogie

Watching ads to get extra moves but everytime the screen goes black before getting a reward. Wo everytime i had to restart the game. Now i lost all my Borussen. This is not ok!

mel155

Same issue. Pre-game video for boosters goes black and you can’t get out of it without restarting the game. Really annoying. I think it’s the home makeover/ interior design ad.

Damon3575

My game does this when it is the final ad to get more moves at the end of the game. I have to close the app to continue and lose my game progress. I play on Android phone with latest software update.

LDVandiver

I've been having the same problem for days. Wish they'd fix this!

ddkk1987

Screen goes black. Tried deleting and reloading app and no luck. Lost a ton of rewards.