Candy Crush Soda Saga

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“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

To Ask Your Question:

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

RenoVations

why cant i sync my device game to my laptop...my device keeps telling me no internet yet there is

Jlyons15

Same here I've tried everything but still nothing

mirelaura18

I TRIED IT STILL DOES NOT WORK

Gerda_Horstman

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/628673#Comment_628673

Hi here also the same problem please fix it

ridingfreeim

I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.

ridingfreeim

I have an internet connection problem which I do not have with other apps as I am connected. This is frustrating

teetee85

None of my candy crush games will connect to the internet and when I try to sign in it says we are experiencing difficulties,please try again later

stan1981

Try using wifi n data to see whether it work?

Sukanta_Biswas

Hi @mirelaura18

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We have also encountered such issues in another King's games and have already reported them to our team.

Anyway, we'll get back to you soon. Please Wait a bit.

Thank you.

PummyRaj

Hello @mirelaura18 A Warm Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game!

Can you please tell me which game you are having this issue in? Is it Candy Soda game OR Candy Crush Saga game?

If it is the original Candy Crush, this is a known issue which was reported to the King Studio team. They are working on a fix for this issue.

If it is Candy Soda, I will need few more details.

But, can you confirm the game first, so that we can discuss further? To reply back, type in the comment box given below.

Talk to you soon! Have a great rest of the day/evening! 🍫 🍫

mirelaura18

Why my game keeps showing me store unavailable?

Countrylovinmama85

I was wondering why the game says I have no internet connection when I have full bar service and have updated both game and phone

jeannnn

Am facing this problem as well. Tried on another android phone and also same issue. Please fix this as it is really annoying!

Szépségem

Constantly disconnected from the server, I deleted but it didn't get better. There is internet! What else do I do?

Donrh

Ive tried deleting and uninstalling doesn't work. Sometimes turning airplane mode on for 10 sec then off works sometimes

PummyRaj

Hello again @Magieme and @Mustafa30 and Welcome to our friendly King Community @Vanguarda and @Donrh

When we are having this "Internet Connection" Issue on one single game (it can be Soda or any other game), and all other games and Apps are working fine, the best option for us is to delete and reinstall the game.

This clears up all the Glitches that App is having and help us to play the game without any interruptions from now on wards!

But, please be aware that all your saved up boosters will be deleted and they will not be reimbursed by the King Team UNLESS you have purchased them with real money!

If you would like to go ahead and reinstall the App, here are the steps for your to follow:: Delete the App ---> Disconnect from Internet ---> Clear Cache/Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the game ---> Log into the game ---> You should not have anymore issues now to log in OR to collect the prizes from events and special features.

Please let me know how it goes OR if you need further assistance.

Magieme

Yes the above photo is what I get also

Vanguarda

(Edit by CM: Unsupported Language) 😭🤨

Mustafa30

Screenshot_20200315_143849_com.king.candycrushsodasaga.jpg

Mustafa30

اyes, I don't have any problems with other games.

Candy Soda

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

NicolaT

I dont know about everyone else but i cant do anything from the start it says no internet when I'm on my 4G on android you can play levels & get ur everyday reward but that is all dont get anything else! It works on wifi though which I dont have in my home.

..
Cant select tiles or see who's in the race or even get the benefits from the soda squad players (the pic is when I try to send the squad lives)
cant send help to friends asking for lives either.

Me2Me2

Linlou said:

I am having this same issue on my desktop computer. If I had no internet connection, I wouldn't be able to get into the game in the first place. Can someone please help to stop this from happening? Thanks!

Ditto. Same for me.

Nane79

I can play the levels, but I do not get any bonus at all. And when I try to sign in I get the lost connection pop up.
I reinstalled Jelly and have to start all over again. Will not try with Soda yet and hope you will find the problem soon...

marieformj

QueenB said: Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org

We really appreciate your collaboration and patience while this is being looked at 🤗🙏

**Edit by CM: Unsupported language**

QueenB

Welcome to our Community @marieformj 🤗

Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

bungy

Problem solved! I signed into my account on a third device and the iPad and desktop then connected to internet.

bibi61

i have the same problem. What ´s happen ?

Trm1

Why is this game not allowing me to collect anything unless it's connected to WiFi??

nummymummy

Hi everyone, I’m still having the same problem. It’s been a few weeks. Only happening on my Candy Crush games. Bubble Witch still seems ok. Going on week 4... Very frustrating!
Has anyone been able to fix the problem in their devices?

nummymummy

Image: https://us.v-cdn.net/6030983/uploads/editor/a3/k6bvyoanc1to.png

Nothing’s changed even after the most recent updates 😒

Dyson74

Yeah same problem been saying no internet available for weeks now its so frustrating

wend62

I have been having issues now for about a month with internet connection issues. It’s not my internet because all my other games work.
It won’t connect on Facebook either. I was doing the races with other players and now I can’t.

heidic83

Why is candy crush soda saying I am not connected to the internet? I definitely have an internet connection

KingChewy

Hi @heidic83 - welcome to our friendly community. Sorry to hear you’ve had this issue. Can you please take a screenshot of the error message and upload it here using the 🏔 icon above the text box so we can see exactly what you are?

KingChewy

Hi @wend62 - welcome to our friendly community. This is an ongoing issue with the game currently and the studio is working to fix it. You can follow updates on the main thread here.

https://community.king.com/en/candy-crush-soda-saga/discussion/267909/can-t-connect-to-internet-reported-under-investigation/p3

I’m going to ask our CM’s @Xarly or @QueenB to merge this message with the rest so you can be kept up to date.

KingChewy

Hi @Trm1 - welcome to our friendly community. This is an ongoing issue with the game currently and the studio is working to fix it. You can follow updates on the main thread here.

https://community.king.com/en/candy-crush-soda-saga/discussion/267909/can-t-connect-to-internet-reported-under-investigation/p3

I’m going to ask our CM’s @Xarly or @QueenB to merge this message with the rest so you can be kept up to date.

melissadeason

I am also having the same issue. But every other app on my phone works besides candy crush soda. Can't collect anything.

elyssamay101

I’m also having this same issue where I have an excellent internet connection but can’t do anything other than get lives from friends and my daily reward. It’s incredibly frustrating. I have an iPhone 6 and the most recent update available. Please fix before I delete it!!!!!

rpv6304

I'm having the same problem with Candy Crush Soda - App on a Windows 10 PC downloaded from Microsoft Store. Version 1.151.300.0, updated Nov 3.
Interestingly, Candy Crush Jelly is fine.

Image: https://us.v-cdn.net/6030983/uploads/editor/di/ayqwaae8eydb.png

nummymummy

Hi QueenB, just answering your message:

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

Apple

- When did this start to happen?

About 1 month ago

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

Soda: 1.151.3
candy crush saga: 1.163.0

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

nummymummy

- A screenshot of the Error message that you are getting -

We really appreciate your collaboration and patience while this is being looked at 🤗🙏

Hope this helps!

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