“No connection to internet”. - Reported!

mg1

Same issues as everyone else it seems. Same error message not being able to tick tiles I hope you solve this soon. I would hate to have to delete it. 

bungy

DO NOT delete and reinstall the game!!! It DOES NOT WORK!!! 
I have had the “no internet” error for about month and finally bit the bullet and deleted/reinstalled my game (cc saga). I lost all my progress for the month, all my boosters and still get the same message. It’s not a problem with my device (iPad) as I get the same error on my desktop (Win 10). I have updated both devices and downloaded the newest version of the game. I have tried to contact King but get the old “ask the community” brushoff. I doubt if a human actually saw my complaints. I am done with King and their looser employees. 

geordielaurabell

I get this error most often when I’m on mobile data. The Facebook fix seemed to work but I’ve had the error again since. Currently for about 3 days!

QueenB

Thanks for sharing guys and this has been reported back to the Studio for further investigation. 

QueenB

By the way, when do you get this pop-up, when you select a level, about to send/receive lives or when you want to start a new tile on Mr. toffee's Fair? 

NicolaT

I dont know about everyone else but i cant do anything from the start it says no internet when I'm on my 4G on android you can play levels & get ur everyday reward but that is all dont get anything else! It works on wifi though which I dont have in my home...
Cant select tiles or see who's in the race or even get the benefits from the soda squad players (the pic is when I try to send the squad lives)
cant send help to friends asking for lives either.

Me2Me2

Linlou said:

I am having this same issue on my desktop computer.  If I had no internet connection, I wouldn't be able to get into the game in the first place.  Can someone please help to stop this from happening?  Thanks!

Ditto. Same for me.

Nane79

I can play the levels, but I do not get any bonus at all. And when I try to sign in I get the lost connection pop up.
I reinstalled Jelly and have to start all over again. Will not try with Soda yet and hope you will find the problem soon... 

marieformj

QueenB said:

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org


We really appreciate your collaboration and patience while this is being looked at 🤗🙏

**Edit by CM: Unsupported language**

QueenB

Welcome to our Community @marieformj  🤗

 Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood. 

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

bungy

Problem solved! I signed into my account on a third device and the iPad and desktop then connected to internet. 

bibi61

i have the same problem. What ´s happen ?

Trm1

Why is this game not allowing me to collect anything unless it's connected to WiFi?? 

nummymummy

Hi everyone,  I’m still having the same problem.  It’s been a few weeks.  Only happening on my Candy Crush games.  Bubble Witch still seems ok.  Going on week 4...  Very frustrating!
Has anyone been able to fix the problem in their devices? 

nummymummy

Nothing’s changed even after the most recent updates 😒