The sound keeps turning on after watching an Ad!

KingChewy

Hi @mislin - welcome to our friendly community. Sorry to hear you’ve had this issue. Please confirm the volume and sound prompts are turned off on your main settings screen when you login. 

Here are screenshots just to make sure.

mislin

Yes they are both turned off on the main settings screen.

KingChewy

Hi again @mislin - okay please confirm what type of device platform you play from and your user ID which can be found via this method below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

mislin

Linda Bloye Mackay 

KingChewy

@mislin - we need the actual user Id # associated with your game.

mislin

8563

KingChewy

@mislin - should look more like the user id # below 

mislin

It doesn’t allow me to tap twice. I tap it once and it goes right into my name and my picture. No matter how fast or slow I try to tap it only lets me do it once

KingChewy

@mislin - are you checking via mobile or a PC?

QueenB

Thank you @Foley1362!

I think @mislin is having the issue where the sound gets activated right after watching an ad. This has now been reported and the Studio is looking in to this.

In the meantime, just turn the sound off when you get back to the level, I know it's not ideal but it is a workaround 😉

Thank you for your patience while we work on this and keep it Sweet 🤗