Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

LadyRain78

I am on level 937 experiencing the same issue. I am blowed because I had won some boosters for a limited time and was not able to use them because the game kept freezing. Have read through and gonna try to see of i have an update available for the game.

beerwagon

Same issue with 1182 - IPhone and have most recent update...

kiadavis1

The jelly cake and candy match keeps freezing .. I just paid for a bundle I'm not able to use

PummyRaj

Hello @kiadavis1 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you are having issue in your game!!  If the issue is with the Jelly Cake in the level, that was a bug which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates  

** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 


P.S:  I would suggest you to contact King Player Support team here so they can assist with your lost Purchased Items.  Please make sure you use the same email address associated with your game when contacting them, so they can locate your game records. 

tsue68

Level 941 freezing making me loose all my life’s and freezing for the last 2 or 3 days 

hinote116713

I'm on an ipad with latest update. Froze two more times this evening. 

beaSSt96

Level 2067 keeps freezing when either of the two bottom squares go off.

infiniti281

Level 214 keeps freezing and taking all my life's and prizes. I had alot of things to help me past this level and now I have none. This is so unfair. I spend money on this game and log on daily to get my prizes. It's been like this for 2 days now. 

jerrusso9989

This is on iPhone. Keeps happening to me. How can I get reimbursed for the special candies I’ve used?

glamsquad2

Screen keeps freezing on levels 1139 when the left jelly cake explodes