Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

sashape

Hello, my game freezing when I break up big jelly. How to fix it? I try reinstall the gamr it doesnt help. ((

Hamousss

Hello I'm at level 1139 and I could pass the level many time but when the big cake jelly on the right explose it freeze the screen....I've lost many lives and time of my bonuses 
PLZ fix it

kathyjevans

Freeze on 2231, why

PummyRaj

Hello @Hamousss Hearty Welcome to the Candy Soda section of our friendly King Community  

There was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

jlynnc89

@PummyRaj thanks! There is an update available. I didn’t notice. Trying that now! 

amartin

Keeps freezing during donut explodes 

PummyRaj

Hello @kathyjevans Hearty Welcome to the Candy Soda section of our friendly King Community  

I have just checked the level to see if it was a "Jelly Cake" level...  because, recently there was an issue with the Jelly cake explosion!!  But, it wasn't a Jelly cake level!!

Can you please tell me what device you are using?  May be some troubleshooting steps might help to get back to your game!!

** IF you tap on "Type your Comment" box located below, you will be able to write back  

Talk to you soon!  Have a great rest of the day/evening! 

PummyRaj

Hello @amartin Hearty Welcome to the Candy Soda section of our friendly King Community  

There was an issue with the "Jelly Cake Explosion" (donut explosion) till couple of days ago, which was rectified by the King team  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

PummyRaj

Hello @sashape Hearty Welcome to the Candy Soda section of our friendly King Community  

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

sangsanga

PummyRaj

Hello @sangsanga Hearty Welcome to the Candy Soda section of our friendly King Community  

The "thing" you are referring is the "Jelly Cake" and there was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

Below is a contest link to win 20 Gold Bars for your game  Please participate in it and try your luck
1) 20 Gold Bars are yours if you find the Differences

akthrelkeld

I am unable to get past board 1250, it freezes up. 

PummyRaj

Hello @akthrelkeld Hearty Welcome to the Candy Soda section of our friendly King Community  

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team!  All you have to is "Update" your game App and everything will be alright  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread because this post will be now, as it would be easier to keep all the comments in a single place! 

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

tlegas

Game 1568, just had two bombs together which froze my screen.  This is the third time this has happened on previous levels in the last week.  It’s hard enough to win with the new recent changes, but when you finally get a combination together that will help, then the games freezes.  Very disappointed with this game recently.  Need to move on.  

Aneleh

tlegas said:

Game 1568, just had two bombs together which froze my screen.  This is the third time this has happened on previous levels in the last week.  It’s hard enough to win with the new recent changes, but when you finally get a combination together that will help, then the games freezes.  Very disappointed with this game recently.  Need to move on.  

Exactly the same happened to me! 

All actions that could clear the screen made it freeze.
No jellycake on the level... 
Finally made it without clearing the screen in one move and the problem was solved.