๐Ÿ”ฅ Where did Bubblegum Hill go?๐Ÿ‘‘

Soda and BW2 Won't Load (W10-Firefox)

RVAuserRVAuser Posts: 1 New Bee

Playing on a W10 platform, Mozilla Firefox browser (both latest versions), flash plug-in updated and enabled. I don't like the MS Store app at all.

I have followed all the suggestions on https://community.king.com/en/blog/discussion/247355/is-your-game-crashing-on-pc-king-com. Everything is up to date, nothing else running, cleaned cache, etc.

I AM able to load and play Candy Crush, Pet Heroes and Farm Rescue. However, I CANNOT play Bubble Witch 2 or Soda.

When I try to play Soda, it loads up to 100%. At that point, however, the candy cane progress bar stops moving, and the theme music begins playing. Can't do anything after that except close the browser tab.

When I try to play BW2, the game window freezes on load; however, I noticed that my cursor will change to a finger at various places, and when I click, I will sometimes get a sound - as if the game is registering a click on one of the bubbles, but "underneath" the frozen BW2 splash screen.

I see from other discussions that this is not a new problem - just thought I'd share some specifics for your troubleshooters. Any progress to report?

Answers

  • SignamariaSignamaria Posts: 1 New Bee

    I am on 533 on Soda crush. I haven't been able to load the game for about a week now. I have 2 friends who have the same issue. We all play on a laptop computer through face back.

    Any suggestions?

  • AbhinavSargarAbhinavSargar Posts: 1,482 Level 5
    edited February 16

    Hi @RVAuser

    Welcome to the Community,

    Sorry to hear about Your Problem.

    @Xarly @Community_Team @PummyRaj will help you further.

    I hope that after their help you will be able to play all King Games on Windows by installing app (.exe) or by Playing Online by Facebook or by King.com Official Website.

    Have A Nice Day!


    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • AbhinavSargarAbhinavSargar Posts: 1,482 Level 5

    Hi @Signamaria

    Welcome to the Community,

    Sorry to hear about your Problem.

    Try Clicking here to find some troubleshooting steps.

    Also, @Xarly @Community_Team @PummyRaj will assist you further if above solution doesn't works.

    I hope your problem gets solved and you'll be able to play.

    Have A Nice Day!


    Thanks Everyone For Being Part of the King Games, and it's Community. Your Contributions makes this Community a great place for Everyone.

    Want Gold Bars on Your Favourite Games ?

    Click Here to Participate and Win Gold Bars on Your Favourite Games !

    Vote here by Clicking 'Up' to get different types of boosters, levels and Festival Updates to Candy Crush Friends Saga.

    Enjoy !

  • PummyRajPummyRaj Posts: 9,471 Superstar
    edited February 17

    Hello @RVAuser A Warm Welcome to our friendly King Community ๐Ÿค—

    I am very sorry to hear about the issue in your game!! I have informed about the issue your issue with the game to our Soda game In-charge. They are off for the weekend, so you will be receiving help tomorrow.

    Until then, I request you to please be patient.

    Thank you for understanding! Have a nice week ahead! ๐Ÿฌ



    ๐Ÿ‘‰ CCFS -ย Win Gold barsย -ย Hereย ๐Ÿ’
    ๐ŸŒŸ Beat our Superstars and get free boosters - Checkย hereย  ๐ŸŽ‰

  • PummyRajPummyRaj Posts: 9,471 Superstar

    Hello @Signamaria Hearty Welcome to our friendly King Community ๐Ÿค—

    I am very sorry to hear about the issue in your game!!

    Are you seeing an Orange screen in your game? Or does it say "something went wrong, we are working hard to fix it" OR something like that?

    Please post back your reply by typing in the blank dialogue box provided below, just like you did before ๐Ÿ™‚



    ๐Ÿ‘‰ CCFS -ย Win Gold barsย -ย Hereย ๐Ÿ’
    ๐ŸŒŸ Beat our Superstars and get free boosters - Checkย hereย  ๐ŸŽ‰

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