Soda and BW2 Won't Load (W10-Firefox)

RVAuser · February 2020

Playing on a W10 platform, Mozilla Firefox browser (both latest versions), flash plug-in updated and enabled. I don't like the MS Store app at all.

I have followed all the suggestions on https://community.king.com/en/blog/discussion/247355/is-your-game-crashing-on-pc-king-com. Everything is up to date, nothing else running, cleaned cache, etc.

I AM able to load and play Candy Crush, Pet Heroes and Farm Rescue. However, I CANNOT play Bubble Witch 2 or Soda.

When I try to play Soda, it loads up to 100%. At that point, however, the candy cane progress bar stops moving, and the theme music begins playing. Can't do anything after that except close the browser tab.

When I try to play BW2, the game window freezes on load; however, I noticed that my cursor will change to a finger at various places, and when I click, I will sometimes get a sound - as if the game is registering a click on one of the bubbles, but "underneath" the frozen BW2 splash screen.

I see from other discussions that this is not a new problem - just thought I'd share some specifics for your troubleshooters. Any progress to report?

Signamaria · February 2020

I am on 533 on Soda crush. I haven't been able to load the game for about a week now. I have 2 friends who have the same issue. We all play on a laptop computer through face back.

Any suggestions?

AbhinavSargar · February 2020

Hi @RVAuser

Welcome to the Community,

Sorry to hear about Your Problem.

@Xarly @Community_Team @PummyRaj will help you further.

I hope that after their help you will be able to play all King Games on Windows by installing app (.exe) or by Playing Online by Facebook or by King.com Official Website.

Have A Nice Day!

AbhinavSargar · February 2020

Hi @Signamaria

Welcome to the Community,

Sorry to hear about your Problem.

Try Clicking here to find some troubleshooting steps.

Also, @Xarly @Community_Team @PummyRaj will assist you further if above solution doesn't works.

I hope your problem gets solved and you'll be able to play.

Have A Nice Day!

PummyRaj · February 2020

Hello @RVAuser A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue in your game!! I have informed about the issue your issue with the game to our Soda game In-charge. They are off for the weekend, so you will be receiving help tomorrow.

Until then, I request you to please be patient.

Thank you for understanding! Have a nice week ahead! 🍬