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Why am I getting no internet connection when trying to play arcade, but I've collected my daily booster and am able to play title quest
Welcome to Soda Community @Elena_Dawson
I am sorry to hear this. Did you do the troubleshooting? 👉 provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If the problem persists do you see this red error in your profile?
Trying to log on to Candy Crush Soda Saga and it’s telling me I have no internet connection when I am connected. I’ve tried everything except deleting my CCSS app. I’m afraid to do this. I don’t want to lose everything. I don’t want to start over. Im on level 59?? I’ve tried contacting customer service and they keep telling me things to do that I’ve already done. They keep telling me to send them screenshots. I’ve done that! This is so frustrating!! Can anyone help me?
Thanks!
Elena
Many thanks to the studio for the quick fix!
Hello again! @SarahBellum 👋
You can click here to read Lola Pop the Community Manager Answer to Players (similar to your problem) today that I hope you can understand to read it. 😊
Have a nice and safety day! 😊
Hello! @lyly30 👋
Welcome to Sweet King Community! 👑
Yes, @Yosca ! The Game Studio has just announced that this has been fixed!!
Enjoy the game!!🤗
Update! My Kimmy’s Arcade is working again 🎉🎉 I didn't do anything special and I happened to see the exclamation point on the icon.
Hi! I can't access kimmy'arcade. Although my wifi is connected and i receive other boosters, when i try to open kimmy's arcade icon it says "no internet connection.try again later". I restarted my phone, i reinstalled ghe application but i stil have the same problem. Do you know any solution?
Thank you guys for the details and the screenshots! We've reported it to the Studio and hope to get an answer very soon! Stay tuned please and thanks for your patience!❤️
@Lola_Pop Everything works fine, internet connection is very good, game and device latest updates (although the game update on apple device always comes Thursday). As you can see, the exclamation point on Kimmy's Arcade misses what you get when you can play for free and at MR Toffee Fair there is an exclamation point. So connection is fine. Cleared cache logged out and logged into game, iPad rebooted, nothing helps.
This may be a temporary problem and an investigation is under way to determine the cause of the problem.
You have to wait a bit.😎
Thank you.
I am online but keeps telling me that I'm.nit connected to the internet which I am, I'm writing here and Netflix....is there a problem or update? If anybody else having this issue, is there a way to get it activated again?
Thanking you in advance
Best.
Hello Sodalicious people!
Thank you so much for letting us know about this! We'll gladly investigate this problem. 🕵️
But first please check the following to make sure that your connectivity is as good as it gets.
What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
These are the recommended steps which have helped many players:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks for your cooperation!❤️
Oops! Meant Jimmy’s arcadd
Help! Can’t play in Jimmy’s arcade. Keeps telling me no internet. What to do
Bummed with the no internet connection issue
Not getting an internet connection in candy crush soda.
Why am I getting no internet connection when trying to play arcade, but I've collected my daily booster also refreshed my phone no change!!!!
Try to restart ur phone. Check that u on the latest version n try again ... n try wifi n data
Same problem here
New here? Sign in or create an account to join the fun.
I love Kimmy's Arcade. It spices the game up a little bit and I had it for a while there then it just disappeared!! Was wondering has anyone heard about when it might be back?? 😀😀
Hi @Judy_Curtindale . Welcome to our Community 🙎♀️
Which Game are you playing on ?
My Kimmy's arcade and my race have both disappeared
Hi @SarahBellum . Welcome to our Community 🙎
Sorry to hear that
Please visit Candy Crush Soda page 👇️, so you can get quikly answer
Please Stay Safe
Hello! @SarahBellum 👋
You can click here to read QueenB the Community Manager Answer to Players that I hope you can understand to read it. 😊
Restart ur phone, try wifi n data... n check whether u on the latest version ...
Hello and welcome to the Community @katskan. I am sorry you have this issue with Kimmy’s Arcade and no connection. I’ve just logged in my game and I see the same notification 😢. And yes, I also have connection with wifi and the latest update, and received my daily bonus. Do you play on a mobile iOS device?
Yes, I do. I am also having the same issue. I am using iPad
Thanks
So do I. I wonder is this an iOS thing 🤔? I also noticed the exclamation point is missing on the icon...
I am having same issue playing samsung s10. Restarted phone, checked for updates, uninstalled and reinstalled. Not sure what else to do...
i cannot play the arcade, it keeps giving me the message: no internet access, even though my internet is working properly.
Same problem here!
Me too! Since I updated yesterday 30/03/20. Was working perfectly fine before but now when I try to use Kimmy’s Arcade it says no internet connection. I’ve tried WiFi and data and resetting phone.
Tagging @Lola_Pop and @LadyRaffie Do you know if there is a problem with Kimmy’s Arcade? Looks like the Arcade doesn’t have an internet connection. When time is there for free play you'll see an exclamation point on the icon. It’ missing.
Kimmy’s arcade isn’t loading, what is going on with your game?
I am having the same issue with the arcade game. I have restarted many times and it still isn't working.
They r doing some revamp on the new features ... do u have ur unlimited life? U playing on phone ?
I am having the same issue with the arcade game. Definitely have wifi and have tried to restart but still says there is no internet connection. Hope we get some free boosters for all the ones we would have missed out on.
Please show me a screenshot 😊
No internet connection with arcade; rebooted & lost everything ... infuriating! What’s up?!
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
