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Bubblegum Hill prizes not being received- Under investigation!

Kat11 Posts: 4 Newbie
edited May 2020 in Support

I am able to progress through levels but it will not save any items that I win. For example, twice now I have completed bubble gum hill but it does not award me the lollipop hammers or the time for unlimited lives. I used 9 gold bars as well in order to complete the levels and it did not register . I am missing 12 lollipop hammers and 9 gold bars .

Best Answer

  • Lola_Pop
    Lola_Pop Posts: 11,980 Community Manager
    edited May 2020 Answer ✓

    Hello there!!

    We've got some news from the Game Studio: they are still investigating and searching for a fix. Please bear in mind that the majority of the rewards do arrive, and there are many given every time you climbers arrive at the top of the hill- but it's true some don't and that's what the Studio wants to solve as soon as possible.

    As you may have noticed, the Bubblegum Hill is not available today. We hope the fix is there when King Chewy comes back. 😊

    If you then don't get the rewards again, please contact our Player Support team from your in-game contact form so they can compensate the rewards.

    Thanks for your patience!! 🙏



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