Bubblegum Hill prizes not being received- Under investigation!

jayteedy

I LOVE THE SUPERSONIC LOLLY!!! - Thanks Sodalicious TEAM/ADMIN!!!

Just my observation:

While playing normal game levels, the “no internet connection” is seldomly (if not at all) encountered. However, during BGH period, the “no internet conn” is oftenly encountered.

Could it be due to heavy traffic on servers during BGH period on weekends?

Seems hard to load balance even if players are randomly selected to play BGH.

Maybe make BGH available MWF or TThS for 24 hours each day?

or have the code/program modified that once you get the error message of no internet connection(empty reward icon), you automatically receive the award once you gain back internet connection to the server?

Thanks!

avid fan of Soda

yovani

Whyy

VinhKhanh2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/738812#Comment_738812

Logicly, it's what the msg should said "Award has been added to your acct" instead "Empty arward msg". How about extra 1hr bonus when you won!

stan1981

Restart ur device and update to latest version and try again ...

stan1981

U mean the event no more for u? Event is not for all.. is for selected group and it may rotate among groups...

restart ur device and update to latest version and see

yovani

Already re start nothing...no new updates also...l log out then log in ...did not get it

Lola_Pop

Hello @yovani !

The Bubblegum Hill is having a little pause this week- it won't be available for players as the team test some features.

Please accept my apologies for the inconvenience...I hope you can climb the hill very soon!! 😊

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/295002/rewards-on-crown

Hello and welcome to the Community @EstelleWainwright I am sorry you have this issue with BGH. It has already been reported to the studio. Can you please make your comment with your game id in this thread here, so the studio can take a look at this. Thank you.

yovani

Ok..ya was havi g problems with rewards..no lollipo hammers and unlimited lives...thank you

Lola_Pop

Oh, ok, @yovani !

That's a different issue. I'll move your comments to our main thread so you can get an update on this. 😊