Bubblegum Hill prizes not being received- Under investigation!

Spinnifix

Hi!

If you haven't received the reward, there are currently many issues in Candy Soda. There is a big contribution to this. It is already being worked on. Please keep your game up to date - version and clear the cache regularly. Then you can avoid problems yourself. I hope this helps!!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/737570#Comment_737570

Hello @Spinnifix Just want to inform you BGH can be available during the whole week. I think the most players in the highest levels have. I also play the highest levels, had BGH every day, but today it’s not there anymore. Guessing this has something to do with the not receiving rewards.

Spinnifix

@Yosca

Hi! That's new to me. Because I only know on weekends. Because I never had BGH. OK. thank you

Yaz_Milani

Are we going to get our missing rewards? Im

not letting go of this!!

koolmafer08

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/737585#Comment_737585

@Yosca

Exactly!!!!!! im on the highest levels too, same problem, but i did play one BGH this morning and then dissapear.....

Yosca

@koolmafer08 Just curious The 1 play of BGH this morning... was it the old BGH like we had in the weekend or had you already the new BGH? Normally I get the new every Monday after 08.00h C.E.T. and I logged in after 09.00h and haven’t seen it today..

mreen8

hi everyone.

new to the group but def not new to the game.

I passed bubblegum hill 3 times this week and never received my hammers!!!!

soo frustrating as I had to use hammers to get there.

please advise and may I please have my hammers?!?!?

koolmafer08

No, it was a new one.. i dont know where you are but it was 7:00 am here, (it was when i logged in) i always get a new one at 00:00 every monday and on the weekends usually on saturaday but lately was on friday...

leeann1980

I have won the Bubble Gum Hill twice and have not received my rewards. My ID is 11616521096. Thank you

Spinnifix

Hello and welcome to this community

This problem is already known and is being worked on. There is a big contribution to this. I let it go there. Good luck

@Lola_Pop & @LadyRaffie