Level 657 not working properly (UNDER INVESTIGATION)

paulaprice

I cannot pass this level as there are no bottles to pop on the top part only the 5 bottles on the bottom making it impossible to move forward in the game!!! I wrote for help but just got a generic response to watch YouTube videos for help! That is how I figured out what was wrong as I played it over and over not understanding why there was no bottles!! I hope someone can help get this fixed!

Lilaq

Thank you @PummyRaj <3

This issue should have been resolved now! Our lovely support can assist with issues that this level error caused. Thank you for your patience and understanding ❤️

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/294826/level-657-error

Hi @Poojaaaaaa . Welcome to our Community

The level has already been resolved and I checked now but found no problem.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device and Wait 5 minutes after power on > Open Game & Log In.

To move the Bears past the candy strings you should either activate vertical Striped candies in columns with Bears or you should combine Jelly Fishes with vertical Striped candies. Since vertical Striped candies spawn you should focus on making as many Jelly Fishes as you can. If you continue to collect beers then you will have the opportunity to collect more soda bottles.

Yosca

What device are you playing? We had an issue on the mobile devices last week but that has been fixed. I’ve tried myself and no problems. Have you updated your game?

Lola_Pop

Hiya!!

I've got an update on this; the Studio has checked the level and the fix will be live on Monday. 😊

Thanks a lot for the heads-up!!

Cheers!❤️

Lola_Pop

Hello there!!

Can you please confirm you're still not able to pass this level playing on the Windows app or a mobile device? This issue was fixed last week, and we'd like to know if it has come back so we can report it to the Studio again. Please make sure your game app is up to date and you've cleared the cache.

If you're playing on a PC through Facebook, the level will be fixed today. 😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/296172/level-657-soda-crush-is-not-possible

Level 657 has already been resolved.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Refresh the page in case of browser.

Lola_Pop

Hi there!!

I've got some news from the Studio 🤗

The level was fixed some time ago, but some players were still experiencing the issue, so the team is going to release a new fix which will work for everyone this week.

So please keep an eye on your app store and update the game as soon as it is available, and you will be able to clear the level!😊

Please accept my apologies that I couldn't update you before. ❤️

sugar3

Hello! Level 657 is failing to nice more soda bottles after initial five are hit. Unable to complete level without more soda bottles.

Thanks!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/294244/is-something-wrong-with-level-657

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

At this level we noticed some problems and I am going to report the problem to our team.

Please wait a bit for the next info.

Thank you.

ushadolly18

Level 657 is not providing bottles but goal requires it..only striped candy is given..how to pass this level

kinneygirl

The game is not dropping the candys that allow the bears to float up

Yosca

Hello and welcome to the Community @kinneygirl Do you mean level 657? We see more players having this issue no more bottles are dropping. For now there isn’t yet an update.

ezequiel2010

(edit by CM: Unsupported Language)

Yosca

Hola y bienvenido/a a la Comunidad!

Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma. 

Gracias!

ezequiel2010

Okey thank you. Whats the problem with the nivel 657

PummyRaj

You are correct my friend @Yosca 🤩

Because, level # 647 is spread Jelly level, so no requirement of Soda Bottles there! I am guessing it could be a typo :)

Hello @kinneygirl Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

Are you using an iOS device OR an Android? Do you have access to a Computer? If so, you can play on that because, there is no issue there. I just played the level on my PC, and the Soda bottles are dropping in the top portion of the board without any issue. It is only the mobile devices, that are having problem!!

Can you please confirm about the device you are using, please?

To reply back, you can simply type in the comment box given below.

Yosca

We don’t know yet. It has been reported and now we have to wait. We all have the same problem. I’ve replayed that level and I noticed too the other bottles don’t pop up.