Lollipop Hammer rewards not received for winning Bubblegum Hill- UNDER INVESTIGATION

[Deleted User]

Yes, I see other post that players complain about the same thing. You are not alone.

[Deleted User]

Oh I forgot to say welcome to our community.🤣

By the way, how to you like the lighting instead of lives?

xaej98

These minor bugs are frustrating

wykoon

Hi @Karibnj425 and good day to you. Please log out from all games and close running apps, restart your device and log back in. See if the page is refreshed and able to claim rewards.

It'll take some time for the Studio to repair the bugs, if that's what the real issue is. Your patience is much appreciated.

Meanwhile, continue playing to level up. 🙏🏻🙏🏻😊😊

Here's the discussion thread on BGH if you would like to read..

https://community.king.com/en/candy-crush-soda-saga/discussion/295531/update-on-the-bubblegum-hill

johnsonheathera

I have beaten the crown on bubblegum hill 2 times and once I win it says there is a problem connecting to the internet and it is not giving me my prizes ....but that seems to be the only time its having a problem..what's up with that? And will I get my prizes?

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/305567/no-internet-crown

Hi @johnsonheathera . Welcome to our Community

If you miss a reward from any other feature, please email Player Support

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

[Deleted User]

I hope you get your earned boosters and gold bars. Good luck!

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305567/no-internet-crown

Hi @johnsonheathera a very warm welcome to you. Hope you get your game fixed. Good luck and enjoy crushing 🍭🥂

dsilardi

Does anyone know who I can write to at king about bbgum challenge? On 3 spectate occasion this weekend I have beat the challenge only to not receive my lollipop hammers. That is 18 hammers that I never received. Any ideas who I can email??

thanks for the help

don

[Deleted User]

There have been multiple complaints about this. I'm not sure if you can your earned boosters. But maybe try to contact players support on the game app.