( FIXED) I'm experiencing issues getting the deluxe prizes from the Secret Sweetheart

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/327953/i-paid-5-99-never-received

Welcome to Sweet King Community! 👑

How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

🔥 Hot topics here right Now 🌶

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

Have a sodalicious day! 🥤

Babygirl1966

I paid 5.99 twice to unlock deluxe rewards and never received them. The deluxe is still locked

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/328008/i-paid-5-99-twice-to-unlock-deluxe-rewards-and-never-received-them

Welcome to the King Community.

If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Moreover, you can also contact the player support directly from the game and when sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Have a good day!

Pitty_Kitty

Hello Soda Players @debbiedes @michaelhollaway380 @jtflores @jamsfreedom1 @Babygirl1966 @Büşü 👋

Thank you for reaching out to the community and reporting this problem. All these important infos have been passed on to the Game Studio. I can now inform you all that the issue has been located and fixed and you'll be able to see that in the next season of events. Regarding Secret Sweetheart, I'm sorry for this inconvenience that has occured. You may ask for compensation by contacting Player Support directly from your game. In mobiles, please click blue cogwheel - "?" button - "gold bars and purchases" - scroll down and click "contact us". More infos HERE