I inquired about my payments to

Büşü

I inquired about my payments I made for sweetheart rewards the deluxe, I paid 5.99 twice and still locked. And can I please get a response in ENGLISH!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/328126/i-inquired-about-my-payments-to

Welcome back to the King Community.

We're sorry because you purchased the ''Deluxe pass'' but it was not unlocked 😌

However, since you have problems with the purchase and you want to get a refund, so you need to follow THIS because our community does not handle anything related to the purchase.

Also you can email Player Support directly from the game and when sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/328126/i-inquired-about-my-payments-to

Welcome back to the King Community.

We're sorry because you purchased the ''Deluxe pass'' but it was not unlocked 😌

However, since you have problems with the purchase and you want to get a refund, so you need to follow THIS because our community does not handle anything related to the purchase.

Also you can email Player Support directly from the game and when sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.

Freddy_

https://community.king.com/en/candy-crush-soda-saga/discussion/328126/i-inquired-about-my-payments-to

Hi and welcome.

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Please also note that the issue with the feature has now been fixed

https://community.king.com/en/candy-crush-soda-saga/discussion/327697/fixed-im-experiencing-issues-getting-the-deluxe-prizes-from-the-secret-sweetheart

Hope this helps