(FIXED) After latest update, candy crush soda saga crashes on load on windows 10

Pitty_Kitty

Hello Soda Players!

The Game Studio told us there is a new game app version on Microsoft Store: 1.212.300.0. Are you able to open your app after updating?

My w11 app loads but I didn't have any issues with the previous update so I can't tell the difference

Let me know , thank you!

Spoiler Warning

@popslavica @beanrags @concord54 @autismmommy76 @Cheyanne414 @computerdave911 @Patti_Drake @DiThomp @Atreyyu @Jadare @@Barb1957 @Carol_Stock @cardotin @oyoryh @Nan53 @Fenderbender8534 @strend @Donna_Woodard @LaTricia_Owens @Elleni39

Pitty_Kitty

Hello @Barb1957

If you purchased items and you lost them due to this issue, you can contact Player Support to ask for a refund, when the Studio fixes this loading problem.

Contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

If you don't play on mobile app then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account. Here's how to find your game ID

Alternatively read here for more infos.

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As for facebook, it is really not advised to move to Facebook account since Soda Game Studio started a campaign recently to move players from Facebook account to King account. Eventually Facebook login will be no longer possible.

Pitty_Kitty

Hello Soda Players!

Unfortunately we're still waiting to receive statements from the Game Studio.

However a new update appeared on Microsoft Store: 1.212.300.0. Are you able to open your app after updating?

My w11 app loads but I didn't have any issues with the previous update so I can't tell the difference

Let me know , thank you!

Spoiler Warning

@241075sall @gramrose @JojoW55

gramrose

I can open it up but it still say no internet. I have no problem on my tablet & my phone is newer.

241075sall

I tried to play it again on my laptop but it just closes itself so was back to playing on my phone i got a ❤️ with 12hours of play lol

Jadare

The new update did not change anything, still just a flash of the black screen.

ruthreynals

I'm affected by the same problem as well.

Version 1.212.300.0 did not fix it.

My laptop:

Intel Pentium 4415U @2.30Ghz

4GB RAM

Intel HD Graphics 610

Disk: 171GB Free (out of 222GB)

Touchscreen display

Windows 10 21H2 Home Single Language (Latinamerican Spanish) 64-bit OS

Build 19044.1566

Windows Feature Experience Pack 120.2212.4170.0

Error in Event Log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

 <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> 

 <EventID Qualifiers="0">10010</EventID> 

 <Version>0</Version> 

 <Level>2</Level> 

 <Task>0</Task> 

 <Opcode>0</Opcode> 

 <Keywords>0x8080000000000000</Keywords> 

 <TimeCreated SystemTime="2022-02-23T21:13:19.4923859Z" /> 

 <EventRecordID>35613</EventRecordID> 

 <Correlation ActivityID="{ee1a20d2-41cc-484a-a490-9af44d9cc7d8}" /> 

 <Execution ProcessID="1088" ThreadID="7360" /> 

 <Channel>System</Channel> 

 <Computer>DESKTOP-CCD91CI</Computer> 

 <Security UserID="S-1-5-21-1637818005-87626499-2459179958-1001" /> 

 </System>

- <EventData>

 <Data Name="param1">king.com.CandyCrushSodaSaga_1.212.300.0_x64__kgqvnymyfvs32!App</Data> 

 </EventData>

 </Event>

oyoryh

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2060942#Comment_2060942

mine too

ruthreynals

*

*Edited by CM: 😳 You seem to be lost and in the wrong thread! Please keep it in topic - Our House Rules 

LuciLu8

Days ago after updating the game ... I had the same problem as you and for a week I tried everything it always said to me "connection error, try again later" at the end I uninstalled the game and reinstalled ... And it immediately worked by logging in with King's account and password without losing the progress made (I play from mobile)

I have shared my experience I hope it will be of help to you

LucLu