⚠️ Solved: All events, features and season disappeared

swabby

I had the new halloween screen for a short time Wed, didn't stay for long I didn't have any new levels to play, Thurs everything is gone, Yeti, Kimi, the Meatballs (my beloved team)....but the only one I miss so much, Batula! Hee!

HaMa

Same problem here (additionally the "Connection Error" issue). Only the "naked" game remains to be played.

My user ID is 6295585034

deb54321

ID 13125759714

FluffyDinosaur

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2401041#Comment_2401041

Hi PearlRain,

First of all I totally understand your frustration and that this is a really bad experience. Secondly, I wanted to let you know that I am a King employee working on Candy Crush Soda Saga so feel free to take my responses as "official notifications". The current status is that the developers are working hard on a fix, it's of course in our best interest as well to solve this as soon as possible.

The reason we are asking for your Game IDs is to be able to better map the issue and see how players are affected - but of course, we do also keep track of other channels such as players reporting directly to support and more. I hope that answered your questions!

falan

My user ID s 8740889531

DiduXD

My Halloween event left early and I'm not sure why it's not showing my team (I'm in a team). Anyone know how to fix? Rebooted my tablet but that did nothing.

nanabelle1

My user id is 12284838676. I am having the same issue. Nothing but playing the levels available. No 4 in a row, no orange pumpkins, nothing. Started yesterday.

swabby

@FluffyDinosaur ID: 8749145748 I had the new Halloween screen Wed, didn't stay long as I didn't have any new levels to play. Thurs everything is gone but my golden tickets, I will miss the Meatballs, my beloved team, even Kimmy and Yeti but I am really missing Batula and my wonderballs, HEE!

I frequently have to log in 2x to get my goodies to show up, tried 4-5x yesterday and today, no joy.

bobduckhook

id# 11218039896. i have been playing candy crush soda saga for years now and have passed level 10000.i have asimple old laptop computer.today ,when i opened the app as usual,and most of my side stuff has disappered,like batkula ,team,kimmy arcade,4 in a row,baking cakes,winning levels and not getting the gold bars,winning 8 gold bars and not being able to purchase them.can u help with this problem?

Dashlyman

Game ID 6655388837

Lost everything on Oct 6