What happened to all my boosters and prizes!

Bcarta2932 · October 2020

After being logged out of Facebook for no apparent reason, when logging back in to my game.. the gumball machine was totally gone!... So, I uninstalled and reinstalled my game ... It saved my levels, but deleted all my earned /purchased prizes and boosters... I cannot afford to replace them because I have lost my job... This is totally unfair! ... There should be a way to preserve this like money in the bank because that's exactly what you are doing... Taking my money out of my bank and then saying, "Oops, sorry... Something went wrong." I had 33 pink lollipops, 23 striped lollipops and 1 red hand....Not to mention all of the special candy fish, chocolate sprinkle candies, etc. All just gone, even though it saved my level...How does this happen?! ...Not fair to me or anyone else on top of everything else we are all going through... But I suppose you don't care.... You could have given your gamers some major discounts considering many of us are out of work, but no, your company starts eliminating what we've earned and paid for...It's discouraging and when I play now, I don't even enjoy it because it makes me so angry!

[Deleted User] · October 2020

Sorry what happened to you. I see one option is to contact player support from your game app. There should be a link in help for you to email them directly. Hopefully they can help you further. Good Luck.

Freddy_ · October 2020

@Bcarta2932 Hi and welcome, Sorry to hear this has happened to you but in the case of mobile devices your boosters are stored on the device itself. So if you device or game crashes, you do an uninstall or even change devices your boosters are lost and unrecoverable. Unless you had any unused purchased boosters then customer support should help you with these

Please email Player Support directly from the game.

When sending an email directly from the game

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

aijaziqbal · November 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/316427/what-happened-to-all-my-boosters-and-prizes

Hi dear welcome to the community.

Very sorry about that. Please contact player support to recover your lost purchased boosters as mentioned above and read this article about details of lost boosters which might help you in future.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Thanks.

What happened to all my boosters and prizes!

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