Candy crush won’t let me connect to facebook

Lola_Pop · July 2020

Hello again!

@lovmy66 and @jatlog , this error message appears of several reasons and is very complex so we have no general fix for this I'm afraid.

If you still get this message when connecting to your Facebook or King account, please email Player Support so they can check what the issue is in your game specifically and help you with a fix.

To send an email, please tap the Settings in the game and then the '?' to get to the Help Center where you can contact Player Support from.

If that doesn't work, please use the form here to send an email.

Freddy_ · July 2020

@budgiebunny Hi and welcome. Would also be better if you could post a screenshot of the error your receiving as it will help to advise you better on the problem your having

Thanks

kiara_wael · July 2020

https://community.king.com/en/candy-crush-saga/discussion/305973/my-candy-crush-soda-game-won-t-connect-to-the-internet

Hi @budgiebunny . Welcome to our Community

You can find complete information about it here.

https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported

and visit Candy Crush Soda Community 👇️

https://community.king.com/en/candy-crush-saga/

Thank you

Crazy Cat Lad · July 2020

Hi @budgiebunny !

I moved your post from Candy Crush to the Soda Community.

Lola_Pop · July 2020

Hi @budgiebunny and welcome to the most Sodalicious Community of them all!

Do you get any error message? If so, can you please tell me what it says, or post a screenshot of it?

Here is how you take a screenshot and here is how you post it. ☺️

tratelqalam · July 2020

https://us.v-cdn.net/6030983/uploads/84I5HRTHBBFA/no-internet.docx Enter the link and it will definitely help you

kavidina · August 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/909876#Comment_909876

Hii welcome to d king community.This is a Facebook glitch that the studio and Facebook are aware of. We have to wait for Facebook to resolve this. Can any of you play through the Kingdom?

Create a King.com account and sync it with your Facebook game (instructions for PC)

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc/p1?new=1

Create a Kingdom account to get your progress back on mobile

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

lovmy66 · August 2020

You can call this a Facebook problem all you want, but the game won’t log me in with the Apple ID option or my email/King account. And yes....I DO have a King account or I wouldn’t be posting here.

Crystian_Nevaeh · December 2020

The best way to answer how to fix this problem is that when you connect to Facebook through the candy crush app, the candy crush app does not connect to the Facebook app but instead it connects to Facebook through whatever browser you are using, such as chrome or internet explorer. So, what you have to do is open the default browser and type in www.facebook.com and login to whatever account you want candy crush to connect to. After you login to Facebook that way, go to the candy crush app and try to login again. Candy crush should now be connecting to the correct facebook account. If that doesn't help immediately, you may have to clear your cache, restart your phone and try this process again. Hope this helps you and anyone else who are facing this problem. Take care.

Candy crush won’t let me connect to facebook

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