Why won't Candy Crush Soda Saga connect to the internet

Same problem here for few days now. Restart doesn't help.

@Nix66, c'mon, I did everything you wrote yesterday. Still can't log in by email nor by FB. My team is gone, Toffee Fair froze, can't buy gold bars, Bear Brawl gone etc.

Hi @Chrysi @lonli79 and @FreshBoy01, thx for tag @Nix66,

I will address each one, because you have different issues here.

*For @Chrysi & @lonli79 *Since you say you can play, but can't collect prizes or buy gold bars. Then you have a *Intermittent Signal problem. Might be on our end, but have you contacted your *ISP to see if there are *Outages in your area? Did you power down your *Gateway / Modem? Always, troubleshoot at your end first, once that is done. Then can contact King Support thru your game.

*For @FreshBoy01 *A Froze Up Game, doesn't necessarily mean a internet connection issue. May have corrupted your game files, or something on your PC, might have froze it. Again, contact your *ISP to see what is going on with them first. Then do your troubleshooting steps. Once you have done that, then again, can contact King Support thru your game.

I will give you a *Post on some *Commands you can run to help you out.

• CCSS is slow — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/330258/ccss-is-slow#latest

Here is the URL on our support.

*Soda Support & Help Center

• Support — King Community
• https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Below, in my *Signature is the *Current Versions for *Soda / *Saga on *Win 10.

Trust this helps. Once you do what you can do on your end, then it narrows things down to the *Sender.

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

3/16/2021