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(FIXED) After latest update, candy crush soda saga crashes on load on windows 10

popslavicapopslavica Posts: 6 Level 2
edited February 24 in Support

With 1.21.900 update that came yesterday, my candy crush game wont load at all, it just briefly flashes on screen and doesn't load. Checking the event wiever shows dcom error in attachment.

Reinstalling older version 1.21.200 (i have it as appx - microsoft store format) the game works again. Until microsoft store auto-updates it, then it stops working again.

What i've tried so far (and didn't work):

  1. Doing terminate/reset/uninstall flow in windows apps
  2. Various troubleshooters
  3. in the end i reinstalled windows not knowing what else to do, but it stays the same.

Other king games work fine, no issues.

System information:

OS Name Microsoft Windows 10 Pro

Version 10.0.19044 Build 19044

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name REDACTED

System Manufacturer Hewlett-Packard

System Model HP ProBook 455 G1

System Type x64-based PC


Processor AMD A4-4300M APU with Radeon(tm) HD Graphics, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Hewlett-Packard 68CPE Ver. F.68, 23.3.2018.

SMBIOS Version 2.7

Embedded Controller Version 145.13


BaseBoard Manufacturer Hewlett-Packard

BaseBoard Product 194E

BaseBoard Version KBC Version 91.0D

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.1503"

User Name REDACTED\redacted

Time Zone Central Europe Standard Time

Installed Physical Memory (RAM) 4,00 GB

Total Physical Memory 3,20 GB

Available Physical Memory 888 MB

Total Virtual Memory 4,51 GB

Available Virtual Memory 2,29 GB

Page File Space 1,31 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

(edited to reduce blank spaces and redactd to keep private info private)

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