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(FIXED) After latest update, candy crush soda saga crashes on load on windows 10

popslavica
popslavica Posts: 7

Level 2

edited August 2023 in Support

With 1.21.900 update that came yesterday, my candy crush game wont load at all, it just briefly flashes on screen and doesn't load. Checking the event wiever shows dcom error in attachment.

Reinstalling older version 1.21.200 (i have it as appx - microsoft store format) the game works again. Until microsoft store auto-updates it, then it stops working again.

What i've tried so far (and didn't work):

  1. Doing terminate/reset/uninstall flow in windows apps
  2. Various troubleshooters
  3. in the end i reinstalled windows not knowing what else to do, but it stays the same.

Other king games work fine, no issues.


System information:

OS Name Microsoft Windows 10 Pro

Version 10.0.19044 Build 19044

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name REDACTED

System Manufacturer Hewlett-Packard

System Model HP ProBook 455 G1

System Type x64-based PC

System SKU REDACTED

Processor AMD A4-4300M APU with Radeon(tm) HD Graphics, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Hewlett-Packard 68CPE Ver. F.68, 23.3.2018.

SMBIOS Version 2.7

Embedded Controller Version 145.13

BIOS Mode UEFI

BaseBoard Manufacturer Hewlett-Packard

BaseBoard Product 194E

BaseBoard Version KBC Version 91.0D

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.1503"

User Name REDACTED\redacted

Time Zone Central Europe Standard Time

Installed Physical Memory (RAM) 4,00 GB

Total Physical Memory 3,20 GB

Available Physical Memory 888 MB

Total Virtual Memory 4,51 GB

Available Virtual Memory 2,29 GB

Page File Space 1,31 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

(edited to reduce blank spaces and redactd to keep private info private)

Best Answers

«13456714

Answers

  • MrCrushCrush
    MrCrushCrush Posts: 4

    Level 1

    soda crush will not load

  • This content has been removed.
  • jodero
    jodero Posts: 5

    Level 2

    still not working for me 😥

  • Laura17318
    Laura17318 Posts: 2

    Level 1

    I updated and restarted my PC and it won't load for me either :(

  • beanrags
    beanrags Posts: 50

    Level 3

    mine is not working either I am at over 7000 level gonna lose my daily login progress and all

    what is up? this is not fun I play every morning with my coffee

  • concord54
    concord54 Posts: 1

    Level 1

    Keeps stating I have to reconnect to internet..I am connected to internet. Can’t collect daily prize etc What do I do…

  • hopescandycrush
    hopescandycrush Posts: 2

    Level 1

    Not loading on my PC and I have tried removing and reinstalling several times as well as the app updates, repair etc. Nothing is working. It just blinks a black screen quickly, but will not load. I have Windows 11 on my PC

  • Kingqueen1
    Kingqueen1 Posts: 2

    Level 1

    I am having the same problem

  • Kingqueen1
    Kingqueen1 Posts: 2

    Level 1

    Is there anyone who can fix this its so annoying😫

  • SoDa72
    SoDa72 Posts: 4

    Level 1

    edited February 2022

    ugh, same problem. it just flickers and dissapears. now im missng my daily prize. FIX THIS ISSUE PLZ

This discussion has been closed.

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