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(FIXED) After latest update, candy crush soda saga crashes on load on windows 10
popslavica
Posts: 6 Level 2
With 1.21.900 update that came yesterday, my candy crush game wont load at all, it just briefly flashes on screen and doesn't load. Checking the event wiever shows dcom error in attachment.
Reinstalling older version 1.21.200 (i have it as appx - microsoft store format) the game works again. Until microsoft store auto-updates it, then it stops working again.
What i've tried so far (and didn't work):
- Doing terminate/reset/uninstall flow in windows apps
- Various troubleshooters
- in the end i reinstalled windows not knowing what else to do, but it stays the same.
Other king games work fine, no issues.
System information:
OS Name Microsoft Windows 10 Pro
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name REDACTED
System Manufacturer Hewlett-Packard
System Model HP ProBook 455 G1
System Type x64-based PC
System SKU REDACTED
Processor AMD A4-4300M APU with Radeon(tm) HD Graphics, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68CPE Ver. F.68, 23.3.2018.
SMBIOS Version 2.7
Embedded Controller Version 145.13
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 194E
BaseBoard Version KBC Version 91.0D
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1503"
User Name REDACTED\redacted
Time Zone Central Europe Standard Time
Installed Physical Memory (RAM) 4,00 GB
Total Physical Memory 3,20 GB
Available Physical Memory 888 MB
Total Virtual Memory 4,51 GB
Available Virtual Memory 2,29 GB
Page File Space 1,31 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
(edited to reduce blank spaces and redactd to keep private info private)
Best Answers
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Nix66
Posts: 19,884 Sweet Legend
Hello @Dave1024 That issue is known and has been reported to our Community Manager.
It is currently under investigation by the Game Studio.
Until they figure it out I’m afraid no amount of troubleshooting, uninstalling, or rebooting is going to make any difference unfortunately.
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Pitty_Kitty
Posts: 6,273 Soda Moderator
Hello @rosakiara and welcome to Soda community!
We have reported the loading issue that many windows 10 players have been experiencing for the last few days, ever since the app received the update to version 1.211.900.0.
The Studio is currently investigating this. We don't know when the fix will be released unfortunately.
As soon as we have updates about this issue from the Game Studio we'll be sure to post them on the community.
Thank you for your patience! I'm very sorry for this inconvenience
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Nix66
Posts: 19,884 Sweet Legend
Thanks for the tag @kiara_wael and a warm welcome to you @King3751 to our wonderful and helpful Community!
This issue is known and has been reported to the Game Studio.
Several players reported that their computer screen will come on for just a blip and then the screen goes black.
It is still under investigation and we are awaiting word back. No amount of rebooting or reinstalling will help unfortunately.
In the meantime I recommend that you keep an eye out for any game app updates as one could contain a “fix”.
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Pitty_Kitty
Posts: 6,273 Soda Moderator
Hello Soda Players!
The Game Studio told us there is a new game app version on Microsoft Store: 1.212.300.0. Are you able to open your app after updating?
My w11 app loads but I didn't have any issues with the previous update so I can't tell the difference
Let me know , thank you!
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ruthreynals
Posts: 2 Newbie
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*Edited by CM: 😳 You seem to be lost and in the wrong thread! Please keep it in topic - Our House Rules
Answers
soda crush will not load
- Report
0 · Helpful Woah! Sweet Love HahaHello MrCrushCrush and welcome to our lovely and helpful Community!
First make sure you have the app updated in your app store.
Then force close the app along with force closing any other open apps.
Restart your device.
Open the game and it should have reloaded and reconnected.
- Report
4 · Helpful 3Woah! Sweet Love 1Hahastill not working for me 😥
- Report
0 · Helpful Woah! Sweet Love HahaI updated and restarted my PC and it won't load for me either :(
- Report
0 · Helpful Woah! Sweet Love Hahamine is not working either I am at over 7000 level gonna lose my daily login progress and all
what is up? this is not fun I play every morning with my coffee
- Report
5 · 4Helpful Woah! 1Sweet Love HahaKeeps stating I have to reconnect to internet..I am connected to internet. Can’t collect daily prize etc What do I do…
- Report
0 · Helpful Woah! Sweet Love HahaNot loading on my PC and I have tried removing and reinstalling several times as well as the app updates, repair etc. Nothing is working. It just blinks a black screen quickly, but will not load. I have Windows 11 on my PC
- Report
0 · Helpful Woah! Sweet Love HahaI am having the same problem
- Report
0 · Helpful Woah! Sweet Love HahaIs there anyone who can fix this its so annoying😫
- Report
0 · Helpful Woah! Sweet Love Hahaugh, same problem. it just flickers and dissapears. now im missng my daily prize. FIX THIS ISSUE PLZ
- Report
0 · Helpful Woah! Sweet Love Haha