Temporary issue: Lost events, boosters or daily progress

Hello!

I'm not sure I understand what you mean.

Did you try troubleshooting to see if they help?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters

Unfortunately I'm in the 4000s so I can't have a look at this level but @Yosca can 🤗

Hopefully we'll be able to understand what's going on

I don't have updates about Champion Streak, I'm sorry.

However players who arrive first after winning a weekly race are supposed to win the prizes of that weekly race. the bigger prize that is worth 300 GB should only be given after arriving at first position 3 times (3 weeks) in a row.

Unfortunately I only saw your comment today but if you don't receive a prize in an event even after troubleshooting steps, you may try contacting Player Support to ask them for a replacement:

How to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.

It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

Please read here for more infos on how to ask for a refund.