Candy Crush Soda Saga not running in UAE
Answers
-
Hello @nana2020 and welcome to Soda community!
sorry to hear about this. Thank you for adding your ID, it's very helpful!
Please provide more details as a connection problem in Soda is still under investigation and we're gathering infos from players affected by this
- does your connection error message says "there was a connection error, try again in a bit"?
- which device do you use to play Soda? (make and model)
- Do you play on Facebook site?
- Do you play on Soda app installed in your device?
- Which country do you play from?
Thank you for your help! and I'm sorry for the inconvenience
-
Welcome to the Community @michang
Do you have no problems on your phone, but you see no connection error on your desktop?
Did you check for game and device updates?
Please try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Let me know if it helps.
-
Did you try the troubleshooting as I mentioned in my previous comment?
Since this usually solves problems, especially since you don't have a problem with your mobile. It can't be the game otherwise you should have connection problems on both devices.
If you did and still have the error please provide with some more info:
- Do you play via King or Facebook account?
- Which platform do you use? Browser or app?
- What device do you play on? Make and model
- Which version Operating System do you have?
- Which version of the Soda app do you have?
- What is your Game ID? Tap or click HERE how to find
- Can you show me a screenshot of the error? How to take a screenshot: https://www.take-a-screenshot.org
-
hello @digitaldiva
I'm happy to hear your game is back to normal!
Sadly, uninstalling the app deletes boosters, lives and streaks as they're data saved on your device local storage, not King servers.
And yes, while the app was offline due to this issue, the game was not able to connect to the servers and sync your progress so old progress could be retrieved but not the most recent one 😔
Unfortunately this type of error message is an umbrella phrase that may cover different game problems.
It can also include damage/corruption of Soda app whose only solution is reinstalling in fact😔. (this doesn't mean there's something wrong with the device). This type of error/damage happened to me too a while back and I had to reinstall Soda app as well to go back to normalcy.
I would assume the error you had is not the same one that players from UAE are experiencing, since reinstalling doesn't help but for this we don't have updates yet
In any case, I recommend to contact Player Support if you lost purchased boosters. You may ask them for a refund and also ask them to manually restore your lost progress, if you wish. More infos below:
---
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
-----
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
