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I can't get onto Candy crush soda
Courtney1990
Posts: 1,729 
Best Answers
Answers
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Hello @Courtney1990 and welcome !
I'm sorry to hear about this
Has your Candy Crush Soda app become frozen while playing a level ?
Is your app not able to load?
Which device do you use? (make and model)
did you check troubleshooting steps?
Check out this guide
let me know
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Hello @Jfer217 Welcome to Soda Community
Have you tried to force closing the app and logging in again? I had the same board after an update, so I forced close the app, logged back in and slowly my events came back. You can also play some levels and see if your features come back.
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Hello @Courtney1990
Have you tried the troubleshooting as @Pitty_Kitty said?
Also can you tell me what is the make and model of your phone? ( For Android Settings- About Phone - (for example Model number SM-695F) For iPhone Settings -General -About - (for example Model number MRY42QL/A) )
And do you play via King or Facebook account?
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Yes I see 🙂 Did you do the troubleshooting?
And I need more info from you: can you tell me what is the make and model of your phone? How to find: For Android Settings- About Phone - (for example Model number SM-695F). For iPhone Settings -General -About - (for example Model number MRY42QL/A) )
I can ask CM, but I’ll need those info and it’s important to know if you did the troubleshooting.
This discussion has been closed.
