Having issues with Bubblegum Hill? Click here!

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

anniegal410

The stupid glitch is back,win then get locked out ! Its driving me crazy

firebombmarkus

Hi @Bachmeier6 I agree with Elsa. It's the same with me. I never got beyond the third one. Let's just play and see what happens 🍭 In the meantime, you can check out this article about Bubblegum hill https://community.king.com/en/candy-crush-soda-saga/discussion/246526/having-issues-with-bubblegum-hill-click-here/p1

Alessandro_S

Alessandro_S said:

Played yesterday, able to get old behavior - got about 24 hammers in 6 hills, total of 10 gold bars, promptly used all of those hammers and bars to pass 7 out of the 15 new levels...

Not sure how in turn I get no daily booster anymore, but perhaps that's due to trying out the quests "official" workaround (which doesn't work for me) rather than my own.

Sure enough, party is over - good until it lasted!

HI @Bachmeier6, thanks for posting here in the community. I don't know how all of you players have been playing this challenge. I never get beyond the third one! If there are a lot of complaints, maybe the studio will change it again. But I'm not privy to that information.

Alessandro_S

Played yesterday, able to get old behavior - got about 24 hammers in 6 hills, total of 10 gold bars, promptly used all of those hammers and bars to pass 7 out of the 15 new levels...

Not sure how in turn I get no daily booster anymore, but perhaps that's due to trying out the quests "official" workaround (which doesn't work for me) rather than my own.

Ridiculous. Only once the throne and getting 1 gold bar 😠. And completed all levels now. Waiting for a new day 🙄. No fun anymore.

Bachmeier6

Going to lose a lot of players with the new rules for Bubblegum Hill!!! I know I enjoyed it and will not be playing as much!!☹️

MammaG

I’m not sure why the changes have been made to BGH. I look forward to earning gold bars! I guess I won’t be playing candy crush as much anymore either☹️

Baby1971

punk_n said:

I just wanted to add to the feedback. BGH was the best part of the game. I am super disappointed with the new rule and definitely won't play as much if at all anymore.

My sentiments exactly!!

punk_n

I just wanted to add to the feedback. BGH was the best part of the game. I am super disappointed with the new rule and definitely won't play as much if at all anymore.

Thank you!!!!!!.....it doesn't give you any progress when that happens....

Hi @Carole_McSherry I just figured out what you meant by the machine! You are referring to the sugar drop challenge and yes I have seen a couple of players complaining that it froze and they had to exit out of the game and reopen to continue playing it. I'm going to ask the Community Manager what's going on with this freezing.

I am using an old Dell desk top.....tried to print screen but didn't work....this is so frustrating....

jjanji

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

I totally dislike this new rule of BGH. I completed all levels and while waiting for the new levels to be released I play BGH. Now with the new rule, I have nothing to do after the winning and BGH is locked

jjanji

koolmafer08

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

Me too!!!! Maybe they are fixing it.... hate the game without BGH

Yesterday was my lucky day. Whole afternoon and evening I was able to play. And suddenly in the middle of the play I was thrown out 😥. I hope so it’s just a glitch.

Ryan-2 said:

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

How do you have Bubblegum hill? I have another annoying contest

I think you have to have beaten all available levels to have BGH right now. Though it doesn't matter because it's not working.

Ryan-2

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

How do you have Bubblegum hill? I have another annoying contest

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

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Accepted answers

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

All comments

Steve_Epstein

Regarding the new havoc caused by BGT, for those of us who wait for 5-7 days for new levels because we are currently on level 2755, gaining the throne was the only reason to play. If the goal was reduced game play and therefore less money spent on the game, then you nailed it! I will achieve the throne once a day and then not be on the app unless new boards appear. Very sad. On a separate note, leaderboards come up for weekly and normal but it seems like overall leaderboard should say 2755.

ragrunberg

Yosca said:

I had almost 300 lollypops... They said: “ we generally do not compensate any free boosters that may have been lost. For this reason we would never recommend storing too many boosters. We continuously offer a variety of ways to get plenty more boosters every day so there is no need to stockpile them. We never recommend storing too many free boosters on your device as not only is there a chance they may be lost but they can also affect the game play. As they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.” So guys if you’re unlucky you can loose all free things.

What are all these ways of earning free stuff? I’ve never seen any! At level 2400 ish and no idea how to get free stuff.

Alessandro_S

ragrunberg said:

Yosca said:

I had almost 300 lollypops... They said: “ we generally do not compensate any free boosters that may have been lost. For this reason we would never recommend storing too many boosters. We continuously offer a variety of ways to get plenty more boosters every day so there is no need to stockpile them. We never recommend storing too many free boosters on your device as not only is there a chance they may be lost but they can also affect the game play. As they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.” So guys if you’re unlucky you can loose all free things.

What are all these ways of earning free stuff? I’ve never seen any! At level 2400 ish and no idea how to get free stuff.

With unlimited repeats of BGH you'd get 6 hammers each time, so even with "just" 5 repeats in a 2-hour timespan you got 30 hammers.

Do that 3 times a week, it's 90.
4 weeks a month, it's 360.

I have briefly crossed 1000 and currently hover around 920, but am sure I used well over a thousand hammers in the last 500 levels played - so I have to politely disagree about the comment on "stockpiling is useless"

@ragrunberg, when you win challenges you’ll get free boosters. Like a coloured bomb, striped hammers, fish etc. (I had lost everything because I reinstalled the game)

@Xarly: like they said “We continuously offer a variety of ways to get plenty more boosters every day” will not work for those who have completed all levels.

dalley

Isn't that the point, to try and complete levels. King has become greedy. I collected all the tickets and what use to cost $19.99 now is $39. And that is without Bubble Gum Hill. Why on earth would I spend that kind of money for 24 hours getting to the end and can't play any longer until new levels are added! Will find another game and not a King game!

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

HI @Carole_McSherry and @rap, there is an glitch with the sending and receiving of lives from friends. It was already reported to the Candy Crush Saga studio about 4 weeks ago. Last summer it turned out to be a Facebook glitch because it was also affecting non-King games too. Facebook finally fixed it and now I'm wondering if it has come back again because it's affecting not just my King games but also 4 of my non-King games. I wrote to Facebook and I am waiting to find out if and when that will get fixed.

Regarding the freezing, perhaps you should try some troubleshooting tips. I'll post some links below but since you didn't mention computer or mobile I'm listing 3 different links for you to check it out.

Also check what version of the game you have. It should be 1.128.2.

Browsers

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

The bubble gum machine that I'm referring to is on Candy Crush SAGA....it's when you have collected enough special candies and get a prize/prizes.....it goes to that screen everytime and freezes...no way out and have to exit game and then return....it halts all progress

Hi @Carole_McSherry, I need a favor from you please. Can you please take a print screen and upload it here so that I can get a better idea of what's going on? It might be a new glitch starting so I need to show the Community Manager what you are getting on your end.

Ryan-2

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

How do you have Bubblegum hill? I have another annoying contest

Ryan-2 said:

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

How do you have Bubblegum hill? I have another annoying contest

I think you have to have beaten all available levels to have BGH right now. Though it doesn't matter because it's not working.

Yesterday was my lucky day. Whole afternoon and evening I was able to play. And suddenly in the middle of the play I was thrown out 😥. I hope so it’s just a glitch.

koolmafer08

jlynnb23 said:

Well I got my hopes up today. I was able to play about 4 times since this morning so I assumed it had been fixed. I was just notified I was dethroned and opened it and it's stuck again 😢. So it has to be a glitch that they are just claiming is a new thing for now, otherwise I only would've been able to play once today 🤷‍♀️

Me too!!!! Maybe they are fixing it.... hate the game without BGH

jjanji

Xarly said:

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?
You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

I am using an old Dell desk top.....tried to print screen but didn't work....this is so frustrating....