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Ads not working to get additional moves
Answers
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Sorry to hear this @monty95
What doesn’t work? Is the ad not playing? Please try the following steps:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
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The chime banking ad takes you right to the website when you try to x out. There is 3 x's to get out of the ad and it takes you to the website every time. I have lost several boosters. I reported it last week and the moderator…not you..told me then just don't watch the ads. Really...how about fixing the ad. Thanks for your time.
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Ah I’m sorry @nikkiflapjack1 Unfortunately, we have no information/control over advertisements and when an advertisement is malfunctioning. The advice we were told is my comment above.
If the malfunction persists, we can refer you to King Support where you can report the advertisement to the team.
Scroll down this page, click Contact us. Select the correct game, choose topic “Advert Issues or Reporting, subtopic “I experienced a bug with an advert”. Please describe the problem and submit the form.
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I am running on my IPad. I have done all you mention in your reply. I have 3.5 GB of space, the error message is Oops... Oh no! There was a problem with the video. I get this when I first try to play an ad to before starting a level (especially hard levels) and when getting to the end of a level and need bonus moves by watching 3 ads (or 1 for 5 extra moves). Once in a while (very rarely) 1 of the 3 adds will play, then error out on the next, which forfeits the last ad too.
I just finished the steps you mention, shut down the IPad for 30 sec and loaded it again. The very first level I try (5320) which is a hard level, I click on the button prior to playing the game and get the same damn error. Please fix!
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Explainto me how I "report the ad" when it (or they) never launch? Maybe I want clear. The ad Does Not Launch At All! I get the error I stated. I raise you don't have control over the ads, but one or more are creating this problem in your app! I can't believe no one else is having this issue or the support team doesn't have an open ticket. If you want me to resort something, please tell me what and how to do this!
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I described that in my comment 👆, but here goes again:
Scroll down this page, click Contact us. Select the correct game, choose topic “Advert Issues or Reporting, subtopic “I experienced a bug with an advert”. Please describe the problem and submit the form.
Have a lovely day!
