Why are you not fixing the issue with Candy Crush Soda?

_Elsa_ · August 2019

Ok guys, it's time to elevate it to @Xarly who is the Community Manager for the game. I don't know if he will have the answer but I want him to see your messages. I have a feeling this is another Facebook glitch. You guys have tried everything! He is gone for the day so hopefully he should see it tomorrow when he is back in the office.

JAG1951 · August 2019

Thank you Elsa...

tnit · August 2019

@Elsa, thank you!

gordons · August 2019

I am having the same problem (not able to run game Facebook). I am not running the game on king.com. Game is still active & I am on the beginning screen , unable to click the candy cane bridge . Early 2015 13 Inch MacBook Pro.

kjg · August 2019

Hi: Sorry, I work so just back, still no game, playing through Facebook, screen shows up, at the level, but nothing else, cannot enter a level, no lives, no bars...

Xarly · August 2019

Hi all,

I'm sorry this has been happening to you all but we appreciate you all trying to fix it. It seems, given all the troubleshooting that our awesome superstars walked you through, that the issue is sitting on Facebook's or our side. We are going to investigate it all and hopefully come back soon with an answer. This has been escalated but given that it's on Facebook (which implies we need to work together with them to identify it) it could take sadly a bit of time.

We'll do our best to have it fixed and will try to keep you updated with any new information.

Cheers,
Xarly

JAG1951 · August 2019

Xarly, thank you. Will wait patiently for further info...

tnit · August 2019

@Xarly, ditto on the thank and waiting. You all have been so responsive - it's appreciated!!!

catmom206 · August 2019

I thought I was the only one!

cona6 · August 2019

Nope I have not been able to load game properly for at last same amount of time . Don't know what gives with it .

Why are you not fixing the issue with Candy Crush Soda?

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