Having Internet connection - (collecting information)!

QueenB · October 2019

Oh, so you have this issue on 2 different games 🤔

Have you tried reinstalling the game app? I was able to locate your game record so all you need to do once you have deleted the game app and installed it back again, is to connect it to King account using this email address: xxxxxxpman@gmail.com.

This will allow you to sync your game again and hopefully, the issue will be solved as well.

NOTE! Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Let me know how it goes

memeh · October 2019

thank you, I had to uninstall all king games and reinstall but all progress came back and all is working fine

Lisamarie0202 · October 2019

Well mine isn't very disappointed

pis · October 2019

Hi. I have the same problem. If I re install the CC soda app, can I loose the place I am in, 1364. Dont wanna risk that

Lisamarie0202 · October 2019

It will go back to your level once you sign back in with Facebook. It connected me back to my level but that's it

pis · October 2019

I have a screenshot showing where I am in the game. So if I unistall the Soda app game, isthere anyway I can get help to retrieve my game arter er installing the app if its not working?

pis · October 2019

Sooo. I did the reinstallation. And lots 4 levels? Can I get back to where I were?

QueenB · October 2019

Hi @pis, glad to hear the issue has been solved but which level are you supposed to be on and can I have your User ID so I can get Player Support to get you back on track.

Thanks

vegasjojo · October 2019

I'm on an old windows 8 pc. Everything else works except this one game. Plenty of other games out there that work correctly all the time.

CarolinaKong · October 2019

Deleted and reinstalled the game. Still no internet connection and now I've lost my daily streak! Went from 122 days to 3! I'm about to delete the game permanently and will never play again. Android phone. Soda is the only game with the problem.

Having Internet connection - (collecting information)!

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