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“No connection to internet”. - Reported!



  • pattytukpattytuk Posts: 3 Newbie
    I’m also having this problem across most of the king games I play.   Deleted my candy crush saga and reinstalled.  Would let me sign after reinstalling to Facebook but not my king account, where I had been playing.  Lost around 1500 levels of progress.  Afraid to do this on my other games.  Any updates on getting this fixed????

  • Hey! Would you like to give us your opinion?

  • harlgalharlgal Posts: 1 Newbie
    I've had the same problem for the past week then read in the blog to uninstall and reinstall, I lost all 972 levels that I was on plus all of my extras! That's months of work! I am so upset.
    And it still is having the same dang problem 😑
    Thankfully progress is on another device, at least I hope it still is, lol. How do we rectify this? 
  • LinlouLinlou Posts: 3 Newbie
    My issue appeared to have been fixed within a few minutes of my post, above.  Thank you to whomever corrected the problem!
  • San_San_ Posts: 1 Newbie
    This is getting a bit ridiculous, tbh. My grandma is playing king games on her tablet for a few years now. Lately the amount of bugs she encountered has increased immensly. First she couldn't receive hearts from friends in Candy Crush Jelly. No idea how to fix that. Since this morning Farm Heroes Super Saga and Candy Crush Soda won't connect to the internet. Three other king games are connected without a problem. So i've tried every troubleshooting solution I found here and nothing worked. I deinstalled Farm Heroes Super Saga and Candy Crush Soda, because I had no idea what else could fix it. Still had problems with connecting to her profile, but after 20 minutes or so of trying it worked. She has her progress back, but it definitely sucks that she lost all her boosters. Why doesn't it sinc the boosters with her profile as well?
    I hope she doesn't have to deal with any more bugs, because its really annoying and I am not always there to deal with it. 

  • nummymummynummymummy Posts: 10 Level 2
    Hi Linlou, glad to hear you were able to reconnect.  Did you do anything differently? Most of my King games are still claiming to be offline.  From what I’m reading, deleting and reinstalling doesn’t help... :(
    I am interested to know how you were able to fix the problem.
  • ElsaElsa Posts: 32,027 Community Hub Moderator
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    Since I roam all Candy Crush communities to help the players I'm not sure which community I found this, but players who are getting the no wifi message can resolve it by uninstalling and reinstalling the game.  I do have to warn all of you that if you do uninstall the game you will lose all lives and boosters since they are only saved to that device.

    🌈_________________________________ 🌈_____________________________ 🌈

     * Check out my stories *

     *A guide to help you locate the different areas in the community!*

    #ChoosetoChallenge: It’s the Women’s Month in the King Community!

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  • vegasjojovegasjojo Posts: 2 Newbie
    Yeah but...I worked on remote based gaming for several global lotteries including Greece, Finland, Canada, and Illinois. If we updated a system which caused thousands of slot machines to go off line we would be fired and fined severely. Also we can't tell a bar with 6 machines in Moosejaw, Sascatchawan "My bad" and to delete and reload their program. These hacks don't deserve your business.
  • nummymummynummymummy Posts: 10 Level 2
    edited October 2019
    To delete and reinstall the game, knowing we will lose our place/boosters is a very disappointing and an unsatisfactory answer.  Many of us have worked and enjoyed playing these games for a long time. We have spent a lot of money to get there and get our boosters.  To now pull the plug on the internet connection to force us to re-buy our way back to where we were before smells of a ploy to make more money—dishonestly.
    If I do decide to delete my games, I will not reinstall any of them.  I’m not alone in feeling robbed here; I’m sure the software can be fixed to reconnect us.
  • StingySpudStingySpud Posts: 1 Newbie
    I am having this same issue on my desktop computer.  If I had no internet connection, I wouldn't be able to get into the game in the first place.  Can someone please help to stop this from happening?  Thanks!
  • NicolaTNicolaT Posts: 5 Newbie
    edited October 2019
    I also can't connect to the internet on my android for weeks now through 4g but it does let me connect through others peoples wifi as I dont have that in my house, I have cleared data on the game & on google play store like we were told...uninstalled, reinstalled & all that's done is took me right bk to the start because I can't connect to my saved data so it's not working & clearly I ain't the only one having problem's so please fix it.
  • QueenBQueenB Posts: 6,944 Community Manager
    Thanks for all the reports guys, I've passed these on to the Studio so they are going to have a look at this.

    We're not seeing any huge issues from our side that might be causing this so it's going to take some time before they can figure out what is happening.

    In the meantime, you can still play and keep an eye out for future updates that might take care of this.
  • jo24558jo24558 Posts: 1 Newbie
    I am having the same problem on desk top facebook game room.  started yesterday.  No problem with wifi can play all the other games in facebook game room fine.  
  • NoneTheWiserNoneTheWiser Posts: 6 Newbie
    I have also been having the same issue for about a week.  Elsa's flippant response for us to uninstall and reinstall knowing we will lose all boosters  is absolutely unacceptable. The boosters I have now are hard won and we all know the rewards they're giving out these days are awful and not worth the time and effort it takes to earn them. I agree with nummymummy. I think this is a blatant and outrageous cash-grab, and if King thinks this will force us to buy more boosters, they don't know the mentality of their core users. If I am forced to uninstall to fix this issue I won't be reinstalling.
  • VeshaVesha Posts: 3 Newbie
    I have unlimited internet on my phone but the game is refusing to connect so that I can see my progress on the leader board or race progress how do I fix this? 
  • QueenBQueenB Posts: 6,944 Community Manager
    Hi @Vesha, welcome to our Community :)

    Could you please let me know which device you're playing on, Apple or Android device and your User ID so I can pass this on to PLayer Support who is currently looking into this?

    Thanks for your collaboration :) 
This discussion has been closed.