After Ad screen goes black - (Collecting details for investigation)!

Kathyrnn · October 2019

gardengal212 said:

I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.

Did yours ever get fixed? I’ve tried complaining, updating, shutting device. I still have no ads for bonuses

_Elsa_ · October 2019

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

vlb · November 2019

I am trying to get video ads for more moves and boosters to help in my play. I reinstalled the game after I reached level 2506. It seemed the game was made almost impossible to move to next level, but I was getting bonus videos. Now with the reinstall there are no videos. What's up?

daysgoby · September 2021

I don't have an x on the screen when the screen goes black and therefore I lose lives and goodies. This has been going on far too long. I did a reset to my phone and still the same problems. Thanks in advance for trying to fix this issue.

mistymiss11 · October 2021

Hello, mine is having a black screen too after watching an ad. Can u fix it? Thanks

RhondaBoogie · November 2021

Watching ads to get extra moves but everytime the screen goes black before getting a reward. Wo everytime i had to restart the game. Now i lost all my Borussen. This is not ok!

mel155 · November 2021

Same issue. Pre-game video for boosters goes black and you can’t get out of it without restarting the game. Really annoying. I think it’s the home makeover/ interior design ad.

Damon3575 · November 2021

My game does this when it is the final ad to get more moves at the end of the game. I have to close the app to continue and lose my game progress. I play on Android phone with latest software update.

LDVandiver · January 2022

I've been having the same problem for days. Wish they'd fix this!

ddkk1987 · January 4

Screen goes black. Tried deleting and reloading app and no luck. Lost a ton of rewards.

After Ad screen goes black - (Collecting details for investigation)!

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