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Disappearing Events & Extra features on W10! FIXED!

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Answers

  • QueenB
    QueenB Posts: 15,432
    @dimore, welcome to our Community 🤗

    What is the problem that you are having and which device are you playing on? Is it an Apple, Android, Windows device or are you playing on Facebook or King.com?

    Thanks for providing more details so we can help :) 
  • QueenB
    QueenB Posts: 15,432
    @MAYANK2003, a big welcome to you to 🤗

    Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!


  • QueenB
    QueenB Posts: 15,432
    Thanks for reporting these guys 🙌💪

    It looks like it's an issue that is affecting Windows 10 app so I'll report this to the Studio and see if there was/is an issue.

    Can anybody confirm the game app version installed, please and if the issue is still persisting?  

    1. Open the Store and sign in with the account you use to play the game.
    2. In the search box, type the name of the game. For example, type Microsoft Solitaire Collection in the search box.
    3. On the game detail page, the button will show Open if you have the latest version. If it shows Update, select it to update your game.

    Thanks :) 
  • QueenB
    QueenB Posts: 15,432
    Can you all please confirm the platform you're playing on? Does it happen to be Windows 10? 🤔
  • QueenB
    QueenB Posts: 15,432
    Can you please confirm the platform you're missing these extra features from? 

    Are you playing on Apple, Android, Facebook, King.com or Windows 10? 
  • ROBCamra
    ROBCamra Posts: 66

    Level 3
    I've lost everything as well. Mr Toffee, Soda Squad & Episode Race. Mine all suddenly went yesterday.
  • QueenB
    QueenB Posts: 15,432
    Welcome to our Community @Rich_Harstad and sorry to hear you're having issues 😬

    Can you please let me know which device you are playing on? is it an Apple, Android, Windows 10, Facebook or King.com? 

    Thanks :) 
  • QueenB
    QueenB Posts: 15,432
    Thanks for sharing @ROBCamra👍

    Which device are you playing on? Is it Windows 10? 
  • ROBCamra
    ROBCamra Posts: 66

    Level 3
    Yes, Windows 10 on a desktop PC.
  • chris25nc
    chris25nc Posts: 5

    Level 2
    I'm using windows 10 and log in via email

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