Bubblegum Hill prizes not being received- Under investigation!

ayoung01_2000 · May 2020

So to test it again I used 20 Gold coins and three boosters to complete Bubble Gum Hill and the same thing, no reward. If Candy Crush and king wants to change the game to make more money and then can’t ensure the game works properly and doesn’t rob its loyal customers then I simply won’t play the game.

marymcrios · May 2020

I'm having the same problem listed above.. it says I will get my reward in BGH when I connect yet I am already connected. It is not giving me any lollipop hammers which is extremely frustrating.

Spinnifix · May 2020

Hello please be patient. You still get it. Close your game and start again and clear the cache. That could help. Please play another level and it could come because it is delayed. I hope this helps you further!!! Good luck

DeedyCS · May 2020

No connect and no reward for BGH

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721454#Comment_721454

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721464#Comment_721464

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

marymcrios · May 2020

I've done that and no luck. It ends up giving me 1 gold bar when I am dethroned, but no lollipop hammers

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721481#Comment_721481

We will definitely report this problem to our team and you probably won't find that problem again.

We will be able to give you some more information next Monday.

suzekit · May 2020

Hi,

I hope my message finds you well, I just won the throne on BubbleGum Hill for the 2nd time today but I have not received the 6 hammers, I had 1456 and I used on so I had 1455 so with the 6 I should have just been credited I would have had 1461.

Please can you kindly credit my game?

Thank you.

Kind Regards,

Yosca · May 2020

I have had the same issue now and also the other week when we got the 24 hours lives. No hammers but received the gold. Having super strong and steady wifi so my guessing is so many players the game can’t handle this. Sometimes I get the same error with no connection in MTF. I never received the hammers in my game, still missing 18 hammers.

Ariel11 · May 2020

Hi, I had very same problem twice today. Could you check it please. It's not giving the 🍭 rewards and the boosters.

By the way, I'm very happy the crown is back. Thanks ;)

Bubblegum Hill prizes not being received- Under investigation!

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